As a Digital Operations & Executive Assistant at Servicios Financieros SL, I played a pivotal role in providing strategic support to the CEO by proactively managing high-complexity international calendars and coordinating relationships with top-tier B2B stakeholders. I was responsible for overseeing sales pipeline integrity and corporate communications, translating strategic board discussions and meeting minutes into concrete operational execution plans and specific project milestones. Furthermore, I led the optimization of digital workflows and results-oriented administrative support, ensuring constant alignment between executive objectives and commercial operations, while managing sensitive professional correspondence and critical corporate account follow-ups to maximize business productivity and revenue growth within highly competitive global environments.

Front desk receptionist at a large hospitality chain with over 80 hotels across Spain, focused on delivering high-quality guest experiences through efficient operations and clear communication. Responsibilities include guest check-in and assistance, accurate data entry, key management, and payment processing. Handle real-time issue resolution with attention to detail, provide personalized support, and apply cross-selling strategies to increase revenue. Deliver multichannel customer service and technical support during guest stays, execute inbound and outbound commercial actions to increase bookings, manage databases using Odoo (CRM), oversee reservations and occupancy through RoomDoo (PMS), and ensure compliance with operational procedures and confidentiality standards. Advanced English used daily with international guests.

Welcomed guests, addressed inquiries through phone and email, and delivered outstanding customer service. Managed administrative tasks such as scheduling appointments, updating records, and coordinating front desk operations using OPERA software. Maintained high standard of service while handling multiple priorities. Stayed calm under pressure and adapted to dynamic situations to resolve challenges professionally.

In this role, I have further developed my communication and interpersonal skills by warmly welcoming guests, addressing inquiries through phone and email, and consistently delivering outstanding customer service. I have successfully managed various administrative tasks, such as scheduling appointments, updating records, and coordinating front desk operations using OPERA software. My focus on efficiency and organization has allowed me to handle multiple priorities seamlessly while maintaining a high standard of service. Moreover, my ability to stay calm under pressure and quickly adapt to dynamic situations has been key in resolving challenges with professionalism and care.

Developed communication and interpersonal skills by welcoming guests, answering inquiries via phone and email, and providing exceptional customer service. Proficient in managing multiple tasks including scheduling appointments, maintaining records, and handling administrative duties efficiently. Used OPERA software to ensure smooth front desk operations. Handled challenging situations with professionalism and tact.

In this role, I have honed my communication and interpersonal skills by welcoming guests, answering inquiries via phone and email, and providing exceptional customer service. I am proficient in managing multiple tasks simultaneously, including scheduling appointments, maintaining records, and handling administrative duties efficiently. Additionally, I am adept at using office OPERA to ensure smooth operations at the front desk. My ability to remain composed under pressure and adapt to changing circumstances has enabled me to effectively handle challenging situations with professionalism and tact.

Managed all front desk activities, including greeting visitors, answering phone calls, and providing general information about the company. Performed administrative tasks such as data entry, filing, and managing incoming and outgoing mail. Developed and maintained strong client relationships, identified business opportunities, and implemented effective sales strategies to drive revenue growth. Negotiated advertising packages, presented tailored proposals, and ensured customer satisfaction through personalized service.

I was responsible for managing all front desk activities, including greeting visitors, answering phone calls, and providing general information about the company. In addition to my greeting and communication skills, I am also proficient in performing administrative tasks such as data entry, filing, and managing incoming and outgoing mail.

Responsible for offering exceptional service to clients and visitors of the Hotel. Assisted with customer needs, provided information about the facilities, and ensured a welcoming and orderly environment. Created a positive and memorable experience for visitors and customers.

I was responsible for offering exceptional service to clients and visitors of the Hotel. My responsibilities include courteously and efficiently assisting with customer needs, providing information about the facilities, and ensuring a welcoming and orderly environment. My main goal was to create a positive and memorable experience for visitors and customers.

Excelled in developing and maintaining strong client relationships, identifying business opportunities, and implementing effective sales strategies to drive revenue growth. Negotiated advertising packages, presented tailored proposals, and ensured customer satisfaction through personalized service.