Simera Professional Key (SPK)

Juan David S

Colombia

Senior Customer Success Manager - Contractor

$ 4,700/month

4 yrs exp

Certified Senior Customer Success Manager with 8 years of experience managing global strategic accounts valued at $2.5Million USD ARR. Proven expertise in driving 95% retention rates, leading high stakes client relationships and delivering 30% revenue growth through data driven strategies. Adept at running structured syncs, setting firm boundaries and delivering tough feedback with confidence while maintaining 100% client satisfaction. Skilled in coordinating cross functional teams, …

Skills

Account Management
Customer Relationship Management
Customer Satisfaction
Data & Analytics
Data Analysis
Data Analytics
Digital Strategies
E-Commerce
Google Analytics
Salesforce
ClickUp
Customer Success
Customer Success Management
Customer Support Management
Digital Strategist
Google Workspace
Key Account Management
Kustomer
Microsoft Dynamics
Microsoft Teams
Miro
Notion
Power BI
Slack
Zendesk
HubSpot CRM
E-commerce SEO
Client Relationship Management
Pipeline Management
Cross-functional Collaboration
Churn Reduction
Client Retention
Effective communication
cross functional coordination
Account Manager
PowerBI
Dispute Resolution
Effective Communication Skills
Microsoft Dynamics NAV
Microsoft Dynamics Sales
Document Management
Ecommerce
Issue Resolution
Negociation
Effective Written Communication
● Account Growth Strategies
Client Relationship Management,
notion
Customer Oriented Solutions
Client Success Manager
efective communication
Negotiations
Expense Management
Micro
Account And Customer Success Management
Google Workspace Suite
Supplier Relationship Management
Relationship Managment
Country Management
Stakeholder Relationship Building, Customer Success & Lifecycle Management
Basic Data Analysis
B2B Account Management
Key Account Management (KAM)
Relationship management
Salesforce / CRM
Corporate Account Management
B2B Sales & Client Relationship Management
Googleworkspace
Client Onboarding & Relationship Management
Customer Service Management
Cross functional Collaboration
Spatial Analysis
Partnerships
Cross-Functional Team Collaboration
Data Analysis,
Cross-functional Team Coordination
• Data analysis
Customer-Facing Experience
Cross-functional Coordination
Cross-functional Coordination
Crossfuntional Colaboration
Cross-Functional Collaboaration
CRM and Client Relationship Management
Cross-Cultural Collaboration
Executive Communication
Client Relationship Managements
costumer satisfaction
Customer Retention Strategies
Cross-Functional Collaboration & Oversight
Client Issue Resolution
Strategic Resource Management
Deadline Management
Revenue Growth & Retention
Strategic Account Management
Click Up,
RevenueGrowth
Carrier Relationship Management
User Account Management
Google Analytics (GA4)
Net Retention Revenue (NRR),

Juan David S

Colombia

Senior Customer Success Manager - Contractor

$ 4,700 /month

Part Time: $ 2,950/month

4 yrs exp

Skills

Account Management
Customer Relationship Management
Customer Satisfaction
Data & Analytics
Data Analysis
Data Analytics
Digital Strategies
E-Commerce
Google Analytics
Salesforce
ClickUp
Customer Success
Customer Success Management
Customer Support Management
Digital Strategist
Google Workspace
Key Account Management
Kustomer
Microsoft Dynamics
Microsoft Teams
Miro
Notion
Power BI
Slack
Zendesk
HubSpot CRM
E-commerce SEO
Client Relationship Management
Pipeline Management
Cross-functional Collaboration
Churn Reduction
Client Retention
Effective communication
cross functional coordination
Account Manager
PowerBI
Dispute Resolution
Effective Communication Skills
Microsoft Dynamics NAV
Microsoft Dynamics Sales
Document Management
Ecommerce
Issue Resolution
Negociation
Effective Written Communication
● Account Growth Strategies
Client Relationship Management,
notion
Customer Oriented Solutions
Client Success Manager
efective communication
Negotiations
Expense Management
Micro
Account And Customer Success Management
Google Workspace Suite
Supplier Relationship Management
Relationship Managment
Country Management
Stakeholder Relationship Building, Customer Success & Lifecycle Management
Basic Data Analysis
B2B Account Management
Key Account Management (KAM)
Relationship management
Salesforce / CRM
Corporate Account Management
B2B Sales & Client Relationship Management
Googleworkspace
Client Onboarding & Relationship Management
Customer Service Management
Cross functional Collaboration
Spatial Analysis
Partnerships
Cross-Functional Team Collaboration
Data Analysis,
Cross-functional Team Coordination
• Data analysis
Customer-Facing Experience
Cross-functional Coordination
Cross-functional Coordination
Crossfuntional Colaboration
Cross-Functional Collaboaration
CRM and Client Relationship Management
Cross-Cultural Collaboration
Executive Communication
Client Relationship Managements
costumer satisfaction
Customer Retention Strategies
Cross-Functional Collaboration & Oversight
Client Issue Resolution
Strategic Resource Management
Deadline Management
Revenue Growth & Retention
Strategic Account Management
Click Up,
RevenueGrowth
Carrier Relationship Management
User Account Management
Google Analytics (GA4)
Net Retention Revenue (NRR),

Experience
Education

Senior Customer Success Manager - Contractor

New Level Work

December 2025 - March 2026

Managed a global portfolio of 80+ accounts (SMB to Enterprise) across the US, Europe, and Japan with a focus on under penetrated accounts. Identified expansion opportunities and streamlined the feedback loop (9.8 of 10) between customers and internal teams. Partnered with the VP of Sales (US) and VP of Sales (EU) to execute a targeted expansion strategy for all accounts and served as the internal "Voice of the Customer" cross-functionally with Operations and Support teams. Successfully scaled the account from 7 to 48 licenses, generating $56K+ in new revenue within the first 3 months and improving the product roadmap through actionable customer insights.

May 2023 - January 2025

Enterprise Account Executive

Platzi - Role impacted by company layoffs.

January 2023 - March 2023

Increased client pipeline by 65% in Q1/23 for the COL territory through digital strategies, generating $14,000 MRR in February and March. Increased average ticket by 25% through upselling strategies with personalized follow up for key accounts. Restored customer relationships and regained over $25,000 USD in previously lost business through strategic engagement and issue resolution. Maintained a 95% customer satisfaction rate by anticipating client needs and swiftly resolving issues to enhance retention and loyalty.

January 2023 - March 2023

Partnerships & E-comm Sales Lead

Movet

March 2022 - May 2022

- Led team of 6 and increased in 60% monthly sales. - Billed over $36.7MM during March. - Created monthly sales calendars in collaboration of the Marketing and Desing teams. - Grew online business by selling over 500 new products. - Implemented Whatsapp channel boosting communication with clients in a 100%.

March 2022 - May 2022

Strategic Alliances CO

Rappi

December 2020 - December 2021

- Generated new business for the firm via +60cold calls, in person visits, referrals and networking on social media. - 100% growth of the Pets vertical nationwide by 2021. - RappiCrack distinction at 120% due to outstanding sales performance in March 2021. - 70% increased in awareness of business Category.

December 2020 - December 2021

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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