- Handled more than 100 inbound and outbound calls every day. - Cold called prospects to schedule an appointment to sell company's products and projects (Cloud Microsoft products) - Managed forecasting by studying and analyzing data - Provided training to new hires about the product - Acted as the first point of contact creating a need for this prospected customer - Used internal Microsoft CRM to keep all data and customer's information

- Provided customer service for AHS - Smart home services - Acted as the primary point of contact for coordination and scheduling of services between service providers and customers - Guided and educated customers about the process of Amazon Home Services, including payments and processes. - Escalated system issues by creating tickets - Communicated with sellers for inside and technical matters by making outbound sales calls and finding the correct resolution.