Simera Professional Key (SPK)

Daniela G

Guatemala

Medical Appointment Setter

$ 1,600/month

10+ yrs exp

With more than 13 years of educational and working experience, I am confident in my ability to achieve any goal set before me. My strong self-motivation and proactive attitude have consistently enabled me to analyze situations and devise effective solutions. I am grounded in high ethical standards and pride myself on fostering strong, long-lasting bonds with my colleagues and clients. In my most recent role, I directed the management and classification of medical patient databases, executed data e…

Skills

  • costumer service
  • Digital communication
  • profesionalismo
  • Quick learner
  • Customer Service Rep
  • Customer service experience
  • Multilingual Communication
  • Good Communication
  • Customer Service Chat
  • Bilingual comunication
  • Customer Service
  • Customer services
  • Virtual Assistance
  • customer service,
  • Customer Service Agent
  • Verbal and Written Communication
  • Appointment Scheduling
  • Fluency in English
  • Fluency in English
  • Customer Service
  • Remote customer service
  • Customer Success & Experience
  • medical terminology
  • Virtual Assistant
  • Customer-Facing Experience
  • experience in customer service
  • Customer serve
  • email handling

Daniela G

Guatemala

Medical Appointment Setter

$ 1,600 /month

10+ yrs exp

With more than 13 years of educational and working experience, I am confident in my ability to achieve any goal set before me. My strong self-motivation and proactive attitude have consistently enabled me to analyze situations and devise effective solutions. I am grounded in high ethical standards and pride myself on fostering strong, long-lasting bonds with my colleagues and clients. In my most recent role, I directed the management and classification of medical patient databases, executed data e…

Skills

  • costumer service
  • Digital communication
  • profesionalismo
  • Quick learner
  • Customer Service Rep
  • Customer service experience
  • Multilingual Communication
  • Good Communication
  • Customer Service Chat
  • Bilingual comunication
  • Customer Service
  • Customer services
  • Virtual Assistance
  • customer service,
  • Customer Service Agent
  • Verbal and Written Communication
  • Appointment Scheduling
  • Fluency in English
  • Fluency in English
  • Customer Service
  • Remote customer service
  • Customer Success & Experience
  • medical terminology
  • Virtual Assistant
  • Customer-Facing Experience
  • experience in customer service
  • Customer serve
  • email handling

Medical Appointment Setter

O´Clinicals
June 2023 - July 2025

Managing inbound and outbound calls, scheduling colonoscopy and follow-up appointments for GI doctors, and using GI gastro. Also in charge of requesting new prescriptions and refills.

Virtual Assistant

Pronto BPO
January 2021 - May 2023

Administering and scheduling clients' calendar and day. Handling inbound and outbound calls to create leads for specific clients (paintless dent repair and detailing) using Go High Level to log leads. Answered calls and emails efficiently.

Medical Spanish Interpreter

Propio Language Services
March 2018 - November 2020

Interpreting medical calls from English to Spanish and vice versa. Accurately interpreted spoken and written conversations between different languages for clients.

Backoffice Representative

ICS/Orbitz
February 2015 - January 2018

Reviewing airplane tickets to determine eligibility for refunds according to refund guidelines. Rescheduling airplane tickets and using Citrix (CRM).

Customer Care Representative

NCO Star Communications/ T Mobile USA
April 2012 - July 2015

Handled high-volume telephone calls to address and resolve customer queries, taking payments, upgrading or getting new plans or phones, adding additional features to plans, troubleshooting. Completed T-Mobile Sales Training in July 2012.

English Teacher

ACADEMIA EUROPEA
January 2010 - July 2015

Teaching English to Spanish-speaking teenagers and children.

Smart Scores

Communication
85
Role Fit
90
Adaptability
80
Problem-solving
80

Smart Skills

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