I work as a consultant specializing in customer experience operations, systems integration, and workflow optimization. Your role involves analyzing client needs, configuring and implementing tools like Gorgias, Cin7, HubSpot, Mailchimp, Intercom, and other SaaS platforms, and ensuring smooth data flows across systems. I assist clients by creating automations, improving operational processes, performing data migrations, and providing strategic recommendations based on technical findings. I also translate business requirements into actionable solutions, guide clients through best practices, troubleshoot platform issues, and deliver clear documentation, summaries, and professional communications. Your focus is on improving efficiency, visibility, and system performance for your clients.

Creation and implementation of internal communication channels. Responsible for the payroll of 250 people. Application of rules, policies and disciplinary processes. Responsible for the work environment. Creation and development of internal corporate events. Creation and implementation of internal marketing strategies. Customer Support and Experience Management. Managing unified communications platforms like Gorgias, HubSpot, Zendesk, and Pipedrive. Optimizing and implementing customer service and CRM platforms. Customer relationship management by building strong relationships with them, maintaining constant communication, and providing day-to-day support. Supported senior leadership with coordination of internal events, HR processes, and communication workflows across departments. Led cross-functional projects, such as implementing new communication channels and organizing company-wide initiatives to improve team engagement.

At this position, I was responsible for the full BTL (Below-the-Line) strategy for several brands, including the planning and execution of events, product launches, and in-store activations. I coordinated brand ambassadors and product promoters, ensured flawless operational logistics, and managed vendor relationships to guarantee high-quality execution. Additionally, I contributed to developing creative concepts, increasing brand visibility, and driving consumer engagement through targeted experiential marketing initiatives.