• Maintained and updated property and contact databases with a strong focus on accuracy, consistency, and data integrity • Performed detailed data validation and quality checks to ensure reliable and actionable information • Managed high-volume data entry workflows, prioritizing tasks and meeting deadlines in a remote environment • Identified and resolved discrepancies, improving overall database quality and efficiency • Supported internal operations by providing accurate, up-to-date data for decision-making

• Delivered technical support for Hatch devices via phone, email, and live chat, ensuring a high level of professionalism and accuracy. • Troubleshot complex connectivity and hardware issues, documenting all interactions in internal systems. • Maintained thorough knowledge of product functionality to provide accurate solutions and guidance to users.

• Reviewed and recorded client contracts with a strong focus on detail and accuracy via Salesforce. • Determined client status by analyzing contract data and updating internal systems accordingly. • Supported the billing team by identifying discrepancies and ensuring records were complete and up to date. • Reviewed and managed client contract data with a strong emphasis on accuracy, organization, and compliance

• Provided customer support for the Minnesota 2021 Tax Rebate Program, answering inquiries and documenting responses clearly and accurately. • Entered sensitive personal and financial data into CRM systems, maintaining a high standard of data security and accuracy via Zendesk. • Ensured timely follow-ups and accurate record-keeping to support program compliance.

• Handled customer inquiries related to retirement plans, ensuring on-time responses and proper case documentation. • Maintained detailed records of customer interactions and resolutions in compliance with company standards via Salesforce. • Collaborated with internal teams to ensure accurate follow-up and customer satisfaction

• Coordinated team performance tracking, reporting, and workflow organization to support operational goals • Conducted coaching sessions and maintained detailed performance documentation • Managed administrative tasks including reporting, documentation, and internal communication • Mentored team members and supported process improvements to enhance team efficiency

• Delivered exceptional support for AT&T products and services by managing a high volume of inbound customer calls while consistently maintaining top-tier call quality and compliance with company procedures. • Recognized as a CSAT Top Performer for October and November 2021, reflecting outstanding customer satisfaction and service excellence. • Efficiently utilized CRM tools to log detailed case notes, track customer interactions, and quickly access account information to ensure fast and accurate issue resolution

• Resolved technical issues and service complaints related to Comcast TV, Internet, and Mobile with empathy and efficiency, leading to improved customer satisfaction and loyalty. • Handled high-pressure situations such as service outages or billing disputes while maintaining professionalism and de-escalating conflicts effectively. • Enhanced the customer experience by quickly diagnosing problems, walking customers through troubleshooting steps, and providing accurate, up-to-date information on services and account details.

• Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times. • Contributed to the successful completion of IT projects by effectively managing tasks within deadlines. • Monitored system performance to identify potential issues. • Collaborated with colleagues to implement innovative solutions for recurring technical challenges.