Managed and resolved N1/N2 incidents and recategorized reports using ITSM. Registered, tracked, and resolved internal company processes using help desk and ticketing tools. Installed and configured PFX certificates on end-user personal devices. Developed and updated technical documentation for processes, configurations, and troubleshooting to ensure internal excellence and reproducibility. Implemented security controls, access management, and encryption mechanisms to protect information during PFX certificate acquisition and use processes. Monitored container app logs in Azure. Managed users, groups, and accesses using local identity administration systems.

Administered network operations for over 500 users. Configured networking, IP addressing, network segmentation, VPN, IPSec, ACL. Performed troubleshooting and resolved networking incidents, including TCP debugging. Identified problems, conducted monitoring, and performed regular maintenance in the network operations center. Diagnosed and resolved events to ensure network operational continuity. Contributed to the installation of a new fiber optic circuit for the expansion of internet service coverage. Generated reports and documentation for fiber optic circuit installation to comply with national regulatory body regulations and recommendations.

Designed an informational website to promote the company's activities. Advised on and configured a domain to implement the informational website, considering local regulations. Developed process documentation for internal use. Created user manuals for the tools used for subsequent website maintenance.