Created user accounts and group policies in Active Directory. Administered and configured email accounts on the Office365 platform. Performed backup and restore of database and production servers from Windows Image Backup and Veeam files.

Coordinated projects with the work team. Developed manuals and documentation for assigned projects. Managed and administered work teams for talent allocation to company projects.

Coordinated work groups for the assignment of requirements and incidents to manage support department tickets. Provided user support, incident, and requirement resolution. Maintained and administered Active Directory and Database servers. Created group policies and user accounts.

Developed unit test matrices and test cases. Performed look and feel and Weblogic testing. Detected bugs and incidents during test execution.

Optimized databases and C#-based system code. Provided user support at the application level for the Mapfre insurance company. Detected bugs and incidents during test execution.

Created print queues on the print server. Provided first-level technical support and maintenance for contracted client printers (resolution of toner and paper supply failures). Provided customer service to contact account executives and second and third-level technical personnel.

Created Exchange email accounts and configured profiles on employee computers. Provided technical support for applications used by the bank (Ultrasec, Ultrafuerte, Datawarehouse). Supported English-speaking users from Caribbean countries and the United States.