Responsible for coordinating daily rental operations, managing customer requests, supporting field teams, and ensuring efficient service delivery. Experienced in handling customer relationships, scheduling, logistics coordination, and maintaining high service standards in a fast-paced environment. **Key Responsibilities:** * Coordinate daily rental operations and service schedules. * Manage customer inquiries, requests, and service issues professionally. * Schedule deliveries, pickups, and maintenance services. * Coordinate with drivers and operational teams to ensure timely service. * Monitor equipment availability, inventory, and rental status. * Resolve customer concerns and provide effective solutions. * Maintain accurate records, reports, and operational documentation. * Support process improvements to increase efficiency and customer satisfaction. * Ensure compliance with safety, quality, and service standards. **Skills:** * Customer service and client relationship management. * Operations coordination and logistics support. * Scheduling and dispatching. * Problem-solving and decision-making. * Team coordination and communication. * Organization and attention to detail.

Responsible for managing vendor relationships, coordinating supplier operations, and ensuring efficient procurement and service delivery. Experienced in negotiating with vendors, monitoring performance, maintaining strong partnerships, and supporting business objectives through effective vendor management strategies. **Key Responsibilities:** * Manage and develop relationships with vendors and suppliers. * Evaluate vendor performance, quality, pricing, and service levels. * Negotiate contracts, terms, pricing, and agreements with vendors. * Coordinate purchasing activities and ensure timely delivery of products/services. * Monitor inventory levels and collaborate with internal teams to meet business needs. * Resolve vendor-related issues and maintain effective communication. * Ensure vendors comply with company standards, policies, and requirements. * Analyze vendor performance and identify opportunities for improvement. * Support cost optimization and operational efficiency initiatives. **Skills:** * Vendor and supplier relationship management. * Negotiation and communication skills. * Procurement and inventory management. * Problem-solving and decision-making. * Organization and attention to detail. * Ability to work with cross-functional teams.

Coordinate routes, pickups, and deliveries to ensure the best routing efficiency. Analyzes and reports on operational activities, routing efficiency, and weekly pickups or deliveries. Manage the reports of red stops on the route and ensure services that are not done for any reason are reported to the customer. Customer Service Support, responding to inquiries and resolving issues promptly. Built strong relationships with customers to foster loyalty. Staff supervision, Provide coaching and feedback to improve performance. Encourage teamwork and cooperation among team members. Coordinate with the warehouse to ensure timely order fulfillment.

**Customer Service Supervisor – TELUS** Responsible for leading and supporting customer service teams to deliver excellent customer experiences while achieving operational goals. Experienced in supervising daily operations, coaching team members, resolving customer concerns, and improving service quality through effective leadership and communication. **Key Responsibilities:** * Supervise and support customer service representatives in daily operations. * Monitor team performance, productivity, and customer satisfaction metrics. * Coach, train, and motivate employees to improve service quality and achieve targets. * Handle escalated customer issues and provide effective solutions. * Ensure compliance with company policies, procedures, and service standards. * Analyze customer feedback and identify opportunities for improvement. * Coordinate with other departments to resolve operational issues. * Prepare reports and track key performance indicators (KPIs). * Promote teamwork, accountability, and a positive work environment. **Skills:** * Customer service leadership and team supervision. * Conflict resolution and problem-solving. * Performance management and coaching. * Strong communication and interpersonal skills. * KPI tracking and operational improvement. * Ability to work under pressure and manage priorities.