Customer Representative and Administrative Support at a Business Process Outsourcing company, working with multiple clients across various industries. Notably contributed to ensuring compliance with independence regulations for employees of one of the Big 4 accounting firms, providing critical guidance to uphold industry standards and regulatory requirements. Experience in contact centers, receiving calls, emails and chat. Created and resolved incidents through ServiceNow. Responsible for coaching and supervising new trainees to ensure the team reached the desired outcome. Monitored individual metrics and audited calls. Provided compliance guidance to ensure employees of the outsourced company maintained independence from clients. Developed a strong understanding of key financial terminology (e.g., 529 plans, 401(k)s, stocks) to effectively support compliance and regulatory processes. Generated reports in Salesforce, Excel and Google spreadsheets for data analysis and team metrics.

Managed the company’s website, overseeing online orders and social media accounts. Created engaging advertising materials for store locations. Provided customer service and supported sales in-store as needed, ensuring a seamless customer experience.

Saleswoman at a décor and furniture shop, responsible for managing social media accounts and creating advertising materials. Developed content to promote products and engage customers. Assisted with sales and customer service to ensure a positive shopping experience.