User support and assistance in application usage, ensuring proper system adoption. Identification, analysis, and documentation of incidents reported by clients. Error logging and tracking, coordinating with the development team for resolution. Preparation of detailed error reports to facilitate technical analysis. Constant communication with users to provide follow-up and ensure service continuity. Contribution to system improvement based on user feedback.

Analysis and validation of functional requirements in financial sector solutions. Execution of end-to-end functional tests on web applications, ensuring quality before production. Incident management and tracking using Azure DevOps, prioritizing critical defects. Validation of integrations and data consistency through SQL queries. API testing using Postman to validate system responses and behavior. Coordination with development teams under Scrum methodology for defect resolution.

Functional validation of web and mobile applications in the financial sector. Incident management and defect tracking using Azure DevOps. Support in validating integrations between systems and end-to-end flows. Execution of regression tests and exploratory testing. Participation in agile ceremonies (Scrum) and continuous improvement of QA processes.

Functional validation of e-commerce platforms, ensuring correct operation of purchase flows. Incident management using Service Desk tools. Documentation of functional processes and support to technical teams. Requirement review and validation of implemented functionalities. Coordination with technical areas for the resolution of errors reported by users.

Design and execution of test cases using Jira and X-Ray. API testing with Postman, validating responses and data structures. Scenario validation under BDD approach (Gherkin). Exploratory testing and regression testing. Data validation using SQL queries.

Leadership of the QA area and team coordination, ensuring quality across multiple projects. Requirement analysis and definition of testing strategies. Design and execution of functional test cases. Testing on web, mobile (iOS/Android), and API applications. Incident management and defect tracking using Jira. Implementation of QA best practices under Scrum methodology. Continuous improvement of quality processes and system validation.