Simera Professional Key (SPK)

Alexandra O

Peru

Process Analyst

$ 2,500/month

5 yrs exp

Seasoned rofessional with 5+ years of experience in data analysis, CRM optimization, and operational management within the banking sector. Skilled in transforming data into actionable insights that enhance customer experience and marketing strategy. Certified in Lean Six Sigma, with a strong focus on process automation, KPI tracking, and performance improvement. Adept at leading teams, standardizing workflows, and implementing digital tools to boost efficiency and engagement. Recognized for anal…

Skills

Agile Project Management
B2B Marketing
Communications
Customer Experience
Customer Service
Data & Analytics
Data Analysis
Data Analytics
Digital Marketing
Google Analytics
Product Management
Project Management
Telecommunications
Application Developer
B2C Marketing
Content Creation
Marketing
Property Management
SEO Strategies
Social Media Management
Communication
Communication Skills
Google Analytics
Market Sizing
data analyst
Effective communication
comunication
E-Marketing
Effective Communication Skills
Customer service skills
Analytical Thinking
costumer service
digital marketig
Project managment
Communicative
project management tools
Custumer service 70%
Press management
data analist
Sales data analysis
Project Management
Data analyse
Customer Service Rep
Effective Written Communication
project mnangement
Legal Project Management
Good Communication
Customer Service Chat
Sustainability Initiatives
analythical thinking
Analytical Thinking
Communication
Customer Service
Customer services
efective communication
project managmenet
Teamwork: Experience
Research & Analytical Thinking
Customer Experience Analyst
Communication.
Content Creation
customer service,
Basic Social Media Management
IT Project Management
Client Support
Project managemet
Communication Tools
content creator
content curation
Digital marketing
Data Analysis
Content Creation
Schedule & Inbox Management
Schedule Management
Customer Service
Communication
Data Analysis,
• Data analysis
Customer-Facing Experience
Collaboration and eam Leadership
Customer serve
Project Management,
Project Management,
Results Orientation

Alexandra O

Peru

Process Analyst

$ 2,500 /month

5 yrs exp

Skills

Agile Project Management
B2B Marketing
Communications
Customer Experience
Customer Service
Data & Analytics
Data Analysis
Data Analytics
Digital Marketing
Google Analytics
Product Management
Project Management
Telecommunications
Application Developer
B2C Marketing
Content Creation
Marketing
Property Management
SEO Strategies
Social Media Management
Communication
Communication Skills
Google Analytics
Market Sizing
data analyst
Effective communication
comunication
E-Marketing
Effective Communication Skills
Customer service skills
Analytical Thinking
costumer service
digital marketig
Project managment
Communicative
project management tools
Custumer service 70%
Press management
data analist
Sales data analysis
Project Management
Data analyse
Customer Service Rep
Effective Written Communication
project mnangement
Legal Project Management
Good Communication
Customer Service Chat
Sustainability Initiatives
analythical thinking
Analytical Thinking
Communication
Customer Service
Customer services
efective communication
project managmenet
Teamwork: Experience
Research & Analytical Thinking
Customer Experience Analyst
Communication.
Content Creation
customer service,
Basic Social Media Management
IT Project Management
Client Support
Project managemet
Communication Tools
content creator
content curation
Digital marketing
Data Analysis
Content Creation
Schedule & Inbox Management
Schedule Management
Customer Service
Communication
Data Analysis,
• Data analysis
Customer-Facing Experience
Collaboration and eam Leadership
Customer serve
Project Management,
Project Management,
Results Orientation

Experience
Education

Process Analyst

Interbank

June 2025 - present

Data analysis and control of operational indicators (NPS, FCR, AHT, CSAT). Identification of opportunities for improvement in efficiency and fraud prevention processes. Coworking coordination to standardize workflows and optimize management times. Monitoring of continuous improvement projects and preparation of strategic reports.

Contact Center Supervisor – Banking Operations

Interbank

July 2024 - June 2025

Led a team of 18 agents, achieving improvements in productivity and service quality. Implemented customer service guidelines for the WhatsApp channel with the department's leadership. Participated in the deployment of a new management tool, improving traceability (VERINT). Promoted leadership based on coaching and continuous improvement.

Bilingual Quality Assurance Supervisor (QA)

Concentrix (Rappi)

May 2023 - June 2024

Led a team of 20 people, strengthening quality control and KPI compliance. Improved indicators such as CSAT and AHT through process analysis and redesign. Collaborated on automation and UX development to optimize internal tools.

Operations Supervisor

Teleperformance (Doordash)

April 2021 - May 2023

Led operational teams of up to 20 people, meeting main KPIs (FCR, CSAT, QA, ABS, AHT). Temporarily assumed leadership of an account with over 100 employees. Developed action plans to improve productivity and customer satisfaction.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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