Assist with recruitment and onboarding of new employees and volunteers. Prepare and maintain confidential records and documentation. Provide administrative support, including scheduling, data entry, and communications. Support staff orientation sessions and ensure compliance with organizational standards. Help maintain accurate employee and volunteer records in compliance with organizational policies.

Led daily operations and executive-level administrative support, including calendar management, vendor relations, and QuickBooks accounting. Implemented process improvements and digital tools to enhance team productivity and communication across departments. Oversaw onboarding, training, and internal documentation management. Managed daily operations including CRM data entry, vendor relations, scheduling, and QuickBooks bookkeeping. Processed and tracked online and in-store orders, ensuring accurate fulfillment and timely delivery. Responded to 50+ client inquiries daily via phone/email, resolving issues promptly and professionally. Negotiated vendor contracts, improving cost-effectiveness and supply reliability.

Coordinated complex travel arrangements, maintaining accurate records in CRM systems. Provided timely and professional responses to all client requests, averaging under 24 hours. Reduced travel-related disruptions by streamlining vendor communications. Facilitated budget adherence to all bookings, saving clients an average of 10%. Ensured 98% on-time completion rate for service requests through proactive follow-up.