Led cross-functional initiatives focused on process improvement and operational excellence, leveraging data-driven insights and licensing model expertise to support strategic business decisions and drive measurable impact. Managed complex projects and programs with minimal supervision, demonstrating strong prioritization, problem-solving, and stakeholder engagement skills—especially in time-sensitive, high-visibility scenarios. Acted as a trusted partner to leadership, delivering compelling presentations, aligning teams around shared goals, and fostering a culture of innovation, continuous improvement, and growth mindset.

Led and inspired cross-functional teams across Aruba, Juniper, and Brightly Software, delivering scalable, customer-centric solutions while fostering a high-performance culture rooted in innovation, accountability, and continuous improvement. Drove strategic alignment and execution by translating business goals into actionable plans, managing competing priorities, and leveraging data insights to optimize processes and deliver measurable impact across global teams. Acted as a key bridge between technical and business stakeholders, ensuring seamless collaboration, clear communication, and successful delivery of complex initiatives in fast-paced, high-stakes environments.

• Closed Azure projects of over $100k+ in revenue each month • Consistently booked 40+ appointments per month with decision makers, related to Cloud sales. • Awarded Top Performer in 2020 for bringing quality leads to the company, ensuring more revenue • Defined and facilitated transitions from On-prem to Azure solutions based on company needs • Presented the structure and workings of Azure for IT Directors, Presidents and Vice presidents • Monitored the Inventory of the Microsoft licensing products while Block 64 finish the cloud assessment • Presented cost savings for robust IT environments due to solid understanding of servers and trending products • Responded to alerts from Block 64 and address the problem using other tools to troubleshoot • Experienced in the design, planning, implementation, and management of IT solutions • Utilized tools within M365 to build intelligent solutions

• Coordinated, communicated and developed a negotiation between the representation of the bank and direct customers or businesses • Provided solutions based on the current situation of the person or business looking for a quick solve in regards to debts, all while taking into consideration the goals of the company • Ensured that all operational breakages (service and/or financial) were documented and subject to source/cause • Acted as a technical point of contact for other companies and customers

Led negotiations with delinquent clients, crafting tailored resolutions and ensuring alignment with company standards and compliance goals. Acted as a technical point of contact for external partner documenting operational issues and identifying root causes to drive continuous improvement.

• Created ,innovated and built the strategy plan on projects by managing resources and people to achieve organization objectives • Supported, coordinated and supervised groups in the nesting period, tracking all data and impact on metrics • Managed content giving possibility to teach to the agents the procedure so everyone could learn how to use the tools provided by IT(System and Equipment) to perform their job efficiently • Provided daily feedback to more than 20 agents in order to maintain or exceed quality on each call taken

Supervised 30–40 production agents, implementing performance plans and coaching strategies that led to a 23% increase in sales and consistent policy compliance. Delivered daily feedback, conducted QA assessments, and managed performance improvement plans to ensure high-quality customer interactions and team development.