Simera Professional Key (SPK)

Iris Soad S

Honduras

Travel Agent

$ 1,700/month

10+ yrs exp

Iris has over 4 years of experience using the Sabre GDS, specializing in ticket issuance, changes, and itinerary management for flights, hotels, and tours, along with several additional years in customer service and international sales. During the interview, she clearly demonstrated her intermediate-to-advanced command of manual Sabre entries, highlighting her ability to independently handle refunds and complex modifications. She has managed corporate clients, group travel, and educational agree…

Skills

  • Customer Service
  • Sales
  • Customer Service Rep
  • Customer Service Chat
  • Customer Service
  • Customer services
  • customer service,
  • Customer Service Agent
  • Expo
  • Customer Service
  • Customer serve

Iris Soad S

Honduras

Travel Agent

$ 1,700 /month

10+ yrs exp

Iris has over 4 years of experience using the Sabre GDS, specializing in ticket issuance, changes, and itinerary management for flights, hotels, and tours, along with several additional years in customer service and international sales. During the interview, she clearly demonstrated her intermediate-to-advanced command of manual Sabre entries, highlighting her ability to independently handle refunds and complex modifications. She has managed corporate clients, group travel, and educational agree…

Skills

  • Customer Service
  • Sales
  • Customer Service Rep
  • Customer Service Chat
  • Customer Service
  • Customer services
  • customer service,
  • Customer Service Agent
  • Expo
  • Customer Service
  • Customer serve

Travel Agent

Super Viajes Travel Service
August 2021 - present

Utilize reservation systems such as Sabre. Design personalized travel itineraries for clients including flight booking, hotels, cruises and tours. Provide clients with comprehensive travel information such as visa and other travel requirements. Handle customer inquiries and resolve issues promptly.

Baker

Hasta Los Queques
October 2017 - October 2021

Prepared and baked a variety of bread, pastries and cookies. Decorated cakes with artistic designs. Assisted in menu planning and development. Managed inventory and order supplies.

Customer Service Representative

Customer Service Representative
October 2016 - October 2017

Live support via Chat, phone and email in regards to connection problems, billing error or inquiries, payment arrangements and general information.

Client Relations Team Member

Partner Hero America
October 2015 - October 2016

Dispatching client’s online request in a timely manner and serving as liaison between the client and a Real Estate Agent. Pre screening the client ensuring a viable sale. Discrete handling of client’s personal information. Responsible for making at least 170 outbound calls per day.

BPO Quality Analyst

Zero Variance
October 2013 - October 2014

Front Desk

Honduras Spinning Mills
October 2012 - October 2012

Customer Service Representative

Allied Global
October 2012 - October 2013

Smart Scores

Communication
85
Role Fit
90
Adaptability
75
Problem-solving
70
Drive/Initiative
75
Professional Presence
80

Smart Skills

beta