Simera Professional Key (SPK)

Rene Q

El Salvador

Customer Service Representative

$ 1,800/month

6 yrs exp

Customer service and administrative support professional with experience in high-volume call environments and multilingual communication. Skilled in managing inbound and outbound calls, resolving billing inquiries, and ensuring positive customer experiences. Adept at updating reports, maintaining documentation, and providing reliable office support to streamline operations. Brings strong organizational abilities, attention to detail, and a commitment to accuracy.

Skills

  • Sales Closing
  • computer skills
  • customer care

Rene Q

El Salvador

Customer Service Representative

$ 1,800 /month

6 yrs exp

Customer service and administrative support professional with experience in high-volume call environments and multilingual communication. Skilled in managing inbound and outbound calls, resolving billing inquiries, and ensuring positive customer experiences. Adept at updating reports, maintaining documentation, and providing reliable office support to streamline operations. Brings strong organizational abilities, attention to detail, and a commitment to accuracy.

Skills

  • Sales Closing
  • computer skills
  • customer care

Customer Service Representative

TELLEPERFORMANCE
October 2023 - October 2025

Answered 40 inbound customer calls during a shift. Took orders, inputted orders into proprietary system, provided customers with order numbers and approximate delivery dates. Made outbound calls to inform customers of delivery delays or payment issues. Discussed billing issues and offered solutions. Escalated calls to supervisor if needed.

Interpreter

LANGUAGE LINE SOLUTION
October 2021 - October 2023

Office Assistant

CONCENTRIX
October 2016 - October 2018

Updated spreadsheets and created presentations to support executives and boost team productivity. Responded to emails and other correspondence to facilitate communication and enhance business processes. Maintained office supplies inventory by checking stock and ordering new supplies. Maintained daily report documents, memos and invoices.

Smart Scores

Communication
95
Role Fit
90
Adaptability
70
Problem-solving
80

Smart Skills

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