Managed claims area for high-value customers, acted as main contact for complex cases and coordination with external providers. Supported email and chat channels. Participated in POLYGLOT program reviewing AI translations. Used Power BI for performance reporting. Engaged in ongoing product and brand training.

Managed affiliate profiles including creation of profiles, online products, consumption types, internal schedules, and implementation of widget clusters and table maps to optimize operations across various countries. Configured settings for special schedules and automatic payment systems for reservations. Managed Live Chat service across various platforms. Created personalized experiences and web configurations to enhance customer satisfaction. Trained restaurant staff on reservations and online orders.

Managed affiliate profiles including creation of profiles, online products, consumption types, internal schedules, and implementation of widget clusters and table maps to optimize operations across various countries. Configured settings for special schedules and automatic payment systems for reservations. Managed Live Chat service across various platforms. Created personalized experiences and web configurations to enhance customer satisfaction. Trained restaurant staff on reservations and online orders.

Handled customer support for Adidas Spain including email and chat channels, complaint management, and quality evaluations.

Provided customer service and sales strategies for the Spanish market. Managed email marketing and web chat channels handling reservation updates, changes, refunds, and other processes. Managed quality evaluation cases and used Power BI for NPS and RPC projections. Participated in POLYGLOT program correcting AI translations for Adidas email channel. Underwent continuous brand, product, and technology training.

Handled customer service and complaint resolution for diverse markets and countries. Briefly served as Social Media Manager at LATAM, gaining experience in social media management and digitalization. Used Sabre and Salesforce. Participated in training programs for complaint handling and new Latam Pass markets. Part of complaint resolution project and exclusive helpline for premium customers worldwide.