Simera Professional Key (SPK)

Camila F

Chile

Senior Regional Customer Service Executive

$ 3,200/month

10+ yrs exp

Camila presenta un perfil sólido en servicio al cliente, eCommerce y gestión regional, con experiencia tanto en aviación (Qantas Airways) como en moda y retail (Samsonite). Su evolución profesional muestra un tránsito natural hacia posiciones de liderazgo y coordinación de equipos, gestión de procesos de postventa y desarrollo de protocolos regionales para atención omnicanal. En la entrevista, se evidencia claridad comunicativa, empatía, orientación a la calidad y fuerte motivación hacia el rubr…

Skills

Adaptability
Agile Project Management
B2B Marketing
Creativity
Customer Experience
Customer Service
Data & Analytics
Data Analysis
Data Analytics
E-Commerce
IT Service Management
Management
Networking
Problem Solving
Product Management
Productivity
Project Management
Teamwork
Amadeus
B2C Marketing
Canva
Canvas
Commercial Management
Google Workspace
Illustrator
Kustomer
Marketing
Mediation
Meta Ads
Procreate
Property Management
Shopify
Social Media Management
Storytelling
TeamWorks
Empathy
Problem-Solving
Organization
Organizational Skills
Illustration
Market Sizing
Team Work
Comunicacion efectiva
Film
Ilustração
servicio al cliente
Effective communication
flexibilidade
autogestion
trabajo en equi
Autogestio
trabajo en equipo
Managment
Proactivity
Comunicación efectiva
E-Marketing
Asertive communication
Effective Communication Skills
Empathy
Customer Service Excellence
Organizaci
Comunicación escrita
resoución de problemas
resolucion de problemas
Customer service skills
Autogestión
flexibility
Elaboración de informes de datos
Customer Service Specialist
costumer service
Ecommerce
Project managment
analisis de datos
Comunicación asertiva
Organización
Resolución de problemas
Análisis de datos
project management tools
innovation
problem sloving
Custumer service 70%
Creatividad
Press management
trabjo en equipo
Gestion intercultural
Assertive communication
Project Management
servicial
Data analyse
Customer Service Rep
Adaptabilid
Effective Written Communication
● IT Service Management
project mnangement
Organization skills
Traducción de ingles
Medicine
empatía
Customer service experience
Legal Project Management
• Proactividad
Creativiy
cliente
Problem-Solving
Custumer Service Oriented
Network
Organisational skills
team coordination
Customer Service Chat
ilustrator
Problem-Solving:
Problem-Solving
Customer Service
Adaptability
Customer services
efective communication
project managmenet
Problem-solving.
Time-Management
adaptabilité
servicio al cliente.
Microsoft Office (Word, Excel, PowerPoint)
Adaptability.
Creativity.
Solución de problemas.
customer service,
Customer Service Agent
Team Work
Management
Management
Management
Management
Self-management
2 análisis de datos
4 creatividad
8 organizacin
Customer Service Excellence:
servicio
Basic Social Media Management
IT Project Management
Google Workspace Suite
Project managemet
Comunicación clara y efectiva
Marketing personal
Capacidad de adaptacion
adaptabilty
Organizational Skills,
Management
Organizational Design
Customer Service Mindset
Gorgias
Problem - solving
Adaptabiity
Data Analysis
Customer Service Support
Communication Efectiva
Resolution de Problemas
adpatability
projects
Servicio al cliente premium
organizacion
proactivudad
Customer Service Operations
Teamworker
Googleworkspace
Exceptional Customer Service
Customer Service
Remote customer service
Comunicación efectiva
Capacidad de adaptación
Customer Service Management
Customer Success & Experience
Task Coordination
Customer Service Excellence
Customer Support Specialist
Resolução de Problemas
Comunicação Efetiva
Data Analysis,
• Data analysis
Customer-Facing Experience

Camila F

Chile

Senior Regional Customer Service Executive

$ 3,200 /month

10+ yrs exp

Skills

Adaptability
Agile Project Management
B2B Marketing
Creativity
Customer Experience
Customer Service
Data & Analytics
Data Analysis
Data Analytics
E-Commerce
IT Service Management
Management
Networking
Problem Solving
Product Management
Productivity
Project Management
Teamwork
Amadeus
B2C Marketing
Canva
Canvas
Commercial Management
Google Workspace
Illustrator
Kustomer
Marketing
Mediation
Meta Ads
Procreate
Property Management
Shopify
Social Media Management
Storytelling
TeamWorks
Empathy
Problem-Solving
Organization
Organizational Skills
Illustration
Market Sizing
Team Work
Comunicacion efectiva
Film
Ilustração
servicio al cliente
Effective communication
flexibilidade
autogestion
trabajo en equi
Autogestio
trabajo en equipo
Managment
Proactivity
Comunicación efectiva
E-Marketing
Asertive communication
Effective Communication Skills
Empathy
Customer Service Excellence
Organizaci
Comunicación escrita
resoución de problemas
resolucion de problemas
Customer service skills
Autogestión
flexibility
Elaboración de informes de datos
Customer Service Specialist
costumer service
Ecommerce
Project managment
analisis de datos
Comunicación asertiva
Organización
Resolución de problemas
Análisis de datos
project management tools
innovation
problem sloving
Custumer service 70%
Creatividad
Press management
trabjo en equipo
Gestion intercultural
Assertive communication
Project Management
servicial
Data analyse
Customer Service Rep
Adaptabilid
Effective Written Communication
● IT Service Management
project mnangement
Organization skills
Traducción de ingles
Medicine
empatía
Customer service experience
Legal Project Management
• Proactividad
Creativiy
cliente
Problem-Solving
Custumer Service Oriented
Network
Organisational skills
team coordination
Customer Service Chat
ilustrator
Problem-Solving:
Problem-Solving
Customer Service
Adaptability
Customer services
efective communication
project managmenet
Problem-solving.
Time-Management
adaptabilité
servicio al cliente.
Microsoft Office (Word, Excel, PowerPoint)
Adaptability.
Creativity.
Solución de problemas.
customer service,
Customer Service Agent
Team Work
Management
Management
Management
Management
Self-management
2 análisis de datos
4 creatividad
8 organizacin
Customer Service Excellence:
servicio
Basic Social Media Management
IT Project Management
Google Workspace Suite
Project managemet
Comunicación clara y efectiva
Marketing personal
Capacidad de adaptacion
adaptabilty
Organizational Skills,
Management
Organizational Design
Customer Service Mindset
Gorgias
Problem - solving
Adaptabiity
Data Analysis
Customer Service Support
Communication Efectiva
Resolution de Problemas
adpatability
projects
Servicio al cliente premium
organizacion
proactivudad
Customer Service Operations
Teamworker
Googleworkspace
Exceptional Customer Service
Customer Service
Remote customer service
Comunicación efectiva
Capacidad de adaptación
Customer Service Management
Customer Success & Experience
Task Coordination
Customer Service Excellence
Customer Support Specialist
Resolução de Problemas
Comunicação Efetiva
Data Analysis,
• Data analysis
Customer-Facing Experience

Experience
Education

Senior Regional Customer Service Executive

Samsonite S.A.

October 2021 - present

Regional sales and after-sales service for E-commerce and marketplace channels. Creation and review of regional after-sales processes. Design of data analysis strategies. Project Leader for Regional Customer Service After-Sales Policies. Created regional service protocols for Mercado Libre (Argentina, Uruguay, Colombia, Chile, Peru, Mexico). Wrote customer service manuals and conducted team training. Managed marketplace metrics and customer satisfaction analytics.

Academic Text Proofreader

Bernardo O´Higgins University

October 2021 - October 2022

Documents translation from Spanish to English. Proofreading of content and style.

Correctora de Textos Académicos

Universidad Bernardo O´Higgins

October 2021 - October 2022

Traducción al inglés de documentos de Investigación y Doctorado. Corrección de estilo y redacción.

Ejecutiva Senior Servicio al Cliente Regional

Samsonite S.A.

October 2021 - present

Líder de proyecto “Políticas de Post Venta Regional Servicio al Cliente”. Creación de protocolos de atención Mercado Libre Regional (Argentina, Uruguay, Colombia, Chile, Perú, México). Redacción de manuales de atención y capacitación de equipo Servicio al Cliente. Gestión de métricas Marketplace. Gestión de análisis en la medición de satisfacción de clientes.

Senior Customer Service Executive Regional

SAMSONITE S.A.

October 2021 - present

Customer service and post-sales support for e-commerce and Marketplace channels at a regional level. Trainer in customer service processes. Creation and review of regional post-sales processes. Design of data analysis strategies. Problem-solving.

Academic Text Editor

Universidad Bernardo O’Higgins

October 2021 - October 2022

English translation of research and PhD documents. Style correction and editing.

Customer Service Supervisor

Qantas Airways

October 2018 - October 2020

Supervision of aeronautical protocols. Training and team leadership. Supervision of customer service quality in counter, sales and dispatch processes. In charge of execution of arrival, check-in and dispatch processes.

Supervisora Servicio Atención al Pasajero

Qantas Airways

October 2018 - October 2020

Supervisión de protocolos aeronáuticos. Capacitación y liderazgo de equipo. Gestión de calidad en atención al cliente en procesos de counter, venta y despacho. Ejecución de procesos de arribo, check-in y despacho.

Passenger Service Supervisor

Qantas Airways

October 2018 - October 2020

Supervision of aeronautical protocols. Team training and leadership. Customer service quality management in counter, sales, and dispatch processes. Execution of arrival, check-in, and dispatch processes.

Customer Service Agent

Qantas Airways

October 2016 - October 2018

Assistance in counter, arrival and dispatch processes. Passenger Control Unit. Transit passenger assistance.

Passenger Service Agent

Qantas Airways

October 2016 - October 2018

Customer service in counter, arrival, and dispatch processes. Passenger Control Unit (PCU) management.

Agente Servicio Atención al Pasajero

Qantas Airways

October 2016 - October 2018

Atención en procesos de counter, arribo y despacho. Control PCU (Passenger Control Unit).

Actress, Producer and Director Assistance

Magnífico Teatro Co./ Anticuerpo Co.

October 2015 - October 2022

Design of plays and audiovisual material. Writing and supervision of dramatic texts. Managing project funding and applying for grants. Organizing the work team and scheduling activities. Executing projects nationwide.

Director and Producer

Teatro Tinta Co

October 2015 - October 2016

Directing and creating educational and cultural projects for children. Managing project financing. Leading production and art teams.

Actriz, Productora y Asistente de Dirección

Cía. Magnífico Teatro / Cía. Anticuerpo

October 2015 - October 2022

Diseño de obras de teatro y material audiovisual. Redacción y revisión de texto dramático y espacial. Gestión de financiamiento de proyectos y postulación de fondos. Organización del equipo de trabajo y cronograma de actividades. Ejecución de proyectos a lo largo del territorio nacional.

Directora y Productora

Cía. Teatro Tinta

October 2015 - October 2016

Dirección y creación de proyectos educativos y culturales para niños. Gestión de financiamiento de proyectos. Liderazgo de equipos de producción y arte.

Actress, Producer, and Assistant Director

Magnífico Teatro Company / Anticuerpo Company

October 2015 - October 2022

Design of plays and audiovisual material. Writing and editing of dramatic and spatial texts. Project financing management and grant applications. Organization of the work team and activity schedules. Execution of projects nationwide.

Director and Producer

Teatro Tinta Company

October 2015 - October 2016

Direction and creation of educational and cultural projects for children. Project financing management. Leadership of production and art teams.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Drive/Initiative

Professional Presence

Smart Skills

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