Technical and business requirements gathering, analysis and QA for data migration projects. Analyze business processes and identify areas with data gaps and implement solutions. Translate business needs into functional and technical specifications for data solutions. Development of data solution projects, data models, data flows and data integration processes. Serve as senior consultant on data reporting and data analysis and support analysts to understand data governance, usability and training for Power BI integrations. Coordinate with stakeholders and engineering to ensure data solutions meet the business needs; coordinated project using AGILE methodology (sprint planning, backlog management, iterative delivery). Develop and implement data strategies to enhance data collection, analysis and reporting. Risk-management to identify data-related risks and develop mitigation strategies. Data modeling and design; maintenance of data models following BI best practices. Lead Dashboard and report migration across different ecosystems (Salesforce – Anaplan – Internal Data warehouse – Data Lake).

Partnership with business leader to build QBR Metrics dashboard and automation. Developed different Dashboard and Scorecard to track corporate and day to day operations, key projects (KM Scorecard 2023 & 2024, CX Daily Operations Dashboard, QBR Dashboard, ETR Dashboard, TAT Metrics, Customer Care CAT Team Daily operations). Development of automated reporting and dashboard using Power Query and Power BI. Work as the connection point with tech teams, mapping business needs for certified datasets related to automation for reporting and working on final dashboards and reports. Ad-hoc analysis for different leaders in Excel, Power BI, Python, Salesforce, Tableau and TIGER. Tracking data tech requirements for business leaders.

Facilitates service-related projects and activities to ensure continuous quality improvement initiatives across Service Operations. Developed different Dashboard and Scorecard to track corporate goals for CX and COO Organizations. Facilitate projects for process improvement initiatives with Benefits, CX and Payroll departments. Ad-hoc analysis for TAT, process improvements and other corporate metrics. Tracking metrics for process improvement initiatives across the organization.

Developed a metric system to evaluate company operational performance. Built holistic dashboards with multiple data sources and managed temporary ad-hoc databases. Created ad-hoc metrics and reports upon request to support business operations and customer experience analysis and problem identification. Managed weekly reporting for money movement, money operations and customer experience department. Led the implementation process for customer communications systems and reporting, with over 10k communication points a month via email, letters and phone calls. Managed team to solve backlog of customer issues with over 5k tickets per month.

Developed a data quality validation algorithm to migrate 100K customer base. Audited data migration errors and follow up investigation per use case to fix customer issues.

Audited departmental budget information using tools such as Excel, Power BI and Tableau to build interactive dashboards. Developed tools to provide analysis, forecast and budget scenario projections. Built departmental KPIs aligned to company goals and developed ad-hoc visualization for CEO needs. Led strategic initiatives, revenue projection and scenario-based financial modeling.

Coordinated financial corporate budget planning for El Salvador, Guatemala, Honduras, Vietnam and Costa Rica. Analyzed data on industry trends and strategic initiatives that led to the development of financial models that aided achieving accurate corporate financial forecast on yearly revenue aligned to GAAP accounting and financial concepts. Created Dashboards for marketing, sales and finance department to make easily digestible visuals of KPIs. Explored data and industry trend to establish strategic goals, in line with financial departmental forecast, to achieve increases on yearly revenue. Led projects on behalf of CFO, in a team with finance and IT department tuning ERP and information environments, resulting in 3 days response time improvement. Developed statistical simulation tools to assess departments efficiency based on drivers.

Responsible for identifying and researching patterns, trends anomalies in complex transactional customer data to detect, mitigate and report suspicious activity related to money laundering, terrorist financing and structuring. Managed initial analysis of over 30 cases monthly directly applying statistical methods to understand and flag unusual behavior. Assisted to develop learning methodologies for a wide range of AML topics for department new hires. Participated and provided technical support for projects and initiatives with moderate to high risk.