Provided expert guidance on pharmacy benefit management (PBM) policies, assisting patients in navigating prior authorizations, step therapy requirements, and coverage options. Educated patients on insurance-related benefits or alternative therapy pathways with healthcare providers, ensuring swift resolution of medication access barriers. Collaborated with prescribers and insurance companies to streamline PA processes, reduce wait times, and maintain continuity of patient care. Leveraged knowledge of PBM formularies and cost-containment strategies to help patients manage out-of-pocket expenses while maintaining therapeutic effectiveness. Successfully floated to different Walgreens pharmacies daily, adapting rapidly to each site’s workflows and patient demographics, delivering high-caliber, patient-centered care in diverse communities.

Served as clinical lead on 20 major pharmaceutical accounts (e.g., AstraZeneca, Dexcom, Eli Lilly, Merck), overseeing execution of 88 programs across 69 brands. Drove 48% of quarterly revenue by leading POD teams and ensuring contract deliverables aligned with client objectives. Maintained strict compliance with FDA, MLR, PRC, and IRB guidelines while reviewing and approving all brand content. Devised direct-to-consumer (DTC) medication adherence and awareness programs, optimizing brand launches and patient targeting. Provided scientific and regulatory expertise in therapeutic areas including immunology, cardiovascular, diabetes, oncology, respiratory, dermatitis, and others. Led integration of updated drug profiles (e.g., First Databank), ensuring accuracy and consistency across internal systems. Integrated thousands of updated drug profiles into Elsevier's Gold Standard Drug Database (GSDD) and First Databank (FDB).

Oversaw daily pharmacy operations and ensured strict adherence to USP compounding guidelines and legal compliance. Improved medication access and efficiency by refining drug review, prescriber outreach, and prior authorization programs. Monitored inventory management, patient counseling, and staff performance to uphold high standards of patient care.

Led clinical operations of inpatient pharmacy for a 300-bed cancer center, providing evidence-based pharmacological management for oncology patients. Reviewed and engaged in over 100 clinical oncology resources (NCCN, protocols, medical reviews, white papers, case studies) to improve therapeutic decision-making. Collaborated with multidisciplinary teams to maintain hospital policies, legal regulations, and best practices in compounding/dispensing.

Managed a pharmacy benefits dataset of over 2 million patient records, supporting growth and acquisition by ESI. Performed extensive ROI and patient engagement research, presenting data-driven insights to healthcare providers and clients. Developed and refined comprehensive medication reviews and prescriber outreach strategies aligned with national Opioid Prescribing Guidelines for Chronic Pain and local regulations, resulting in improved service efficiency and patient outcomes.

Collaborated cross-functionally with software developers, product managers, and editorial teams to enhance Clinical Pharmacology powered by ClinicalKey. Drove regulatory and best-practice compliance in updating and maintaining drug databases, enhancing product credibility and supporting a global user base. Trained and mentored over 300 professionals on Elsevier's technology solutions, promoting adoption across clinical and academic settings. Streamlined onboarding of new drug information into workflows and Business Requirement Documents (BRDS), enhancing usability for diverse teams.