Assisted a client in establishing a professional business email system using Zoho Mail, ensuring reliable and secure communication. Purchased and configured a custom domain, integrating it seamlessly with Zoho’s email platform. Set up custom mailboxes and user accounts, ensuring alignment with branding and communication standards. Delivered a fully functional, domain-integrated email system that improved client credibility and operational efficiency.

Delivered comprehensive administrative and HR support, managing onboarding, documentation, and employee communications. Drafted and posted internal job descriptions, coordinated interviews, and supported hiring pipelines. Organized internal projects and maintained timelines, ensuring seamless collaboration across departments. Managed digital records, reports, and process documentation to enhance workflow visibility and compliance. Partnered with cross-functional teams to develop engagement content and manage email/social media campaigns.

Developed and implemented staff scheduling systems, reducing absenteeism and improving shift efficiency. Oversaw daily operations, team coordination, and customer satisfaction processes. Managed inventory documentation and performance tracking to optimize operational flow. Supported administrative planning and internal communication for smooth team execution. Delivered accurate daily reports to assist management in decision-making and resource allocation.

Handled multichannel customer support (chat, email, and phone), improving customer retention by 10%. Maintained and updated CRM databases, ensuring accurate customer information and insights. Collaborated with operations teams to resolve client issues quickly and professionally. Provided actionable feedback to management, helping enhance customer experience strategies.