Simera Professional Key (SPK)

Raquel R

Ecuador

Customer Service Agent

$ 1,400/month

4 yrs exp

Customer Service Agent and Trainer with strong problem-solving and communication skills. Experienced in delivering excellent service and training others to ensure a positive guest experience. Committed to providing attentive, efficient, and friendly service to enhance customer satisfaction and loyalty.

Skills

  • Advanced Communication
  • emphatic
  • administration and organizational skills
  • Colaborative and teamwork
  • Ability to learn and adapt quickly
  • Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint, Google Sheets)

Raquel R

Ecuador

Customer Service Agent

$ 1,400 /month

Part Time: $ 950/month

4 yrs exp

Intro Video

Customer Service Agent and Trainer with strong problem-solving and communication skills. Experienced in delivering excellent service and training others to ensure a positive guest experience. Committed to providing attentive, efficient, and friendly service to enhance customer satisfaction and loyalty.

Skills

  • Advanced Communication
  • emphatic
  • administration and organizational skills
  • Colaborative and teamwork
  • Ability to learn and adapt quickly
  • Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint, Google Sheets)

Customer Service Agent

Placidway Medical Tourism
November 2021 - November 2025

Managed communication with approximately 50 patients daily seeking medical treatments abroad via calls, WhatsApp, SMS, and emails, ensuring timely and clear responses to inquiries. Collected and leveraged over 10 positive customer service reviews by providing fast, effective solutions to patient concerns, enhancing overall satisfaction. Offered tailored travel logistics support, including accommodation options, to meet individual patient needs and preferences. Facilitated meetings between patients and providers to address concerns, collaboratively developing solutions and reaching mutual agreements. Collaborated closely with other agents based on patient travel destinations to coordinate seamless service delivery and support

Smart Scores

Communication
95
Role Fit
95
Adaptability
85
Problem-solving
75

Smart Skills

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