Handle approximately 20 daily HR cases on payroll, tax forms, absences, job changes, and disability processes. Manage about 15 phone calls and 10 chats per day, creating tickets and resolving around 70% of cases independently. Support employees with ADP (paychecks, tax forms) and Workday/Mosaic (time tracking, absences, lifecycle changes). Contributed to reducing HR inquiries by approximately 40% through system optimizations and employee self-service guidance. Maintain monthly target levels of MPR and CSAT’s of 98-100%.

Handle ~20 daily HR cases on payroll, tax forms, absences, job changes, and disability processes. Manage ~15 phone calls and 10 chats per day, creating tickets and resolving ~70% of cases independently. Support employees with ADP (paychecks, tax forms) and Workday/Mosaic (time tracking, absences, lifecycle changes). Contributed to reducing HR inquiries by ~40% through system optimizations and employee self-service guidance. Keeping monthly target levels of MPR and CSAT’s of 98-100%.

Conducted ~30 recruitment calls daily (English/Spanish) for clinical trial participants. Created ~20 accurate medical records per day, ensuring compliance with study requirements. Scheduled participants and coordinated clinical appointments with 95% accuracy. Developed and translated clinical trial study packets to support bilingual operations.

Conducted approximately 30 recruitment calls daily (English/Spanish) for clinical trial participants. Created about 20 accurate medical records per day, ensuring compliance with study requirements. Scheduled participants and coordinated clinical appointments with 95% accuracy. Developed and translated clinical trial study packets to support bilingual operations.

Conducted approximately 30 recruitment calls daily in English and Spanish for clinical trial participants. Created about 20 accurate medical records per day, ensuring compliance with study requirements. Scheduled participants and coordinated clinical appointments with 95% accuracy. Developed and translated clinical trial study packets to support bilingual operations.

Managed ~20 inbound calls daily and completed outbound lists of ~50 patients weekly. Scheduled ~5 weekly appointments for international patients, coordinating dental and surgical procedures. Oversaw logistics including hotel bookings, transportation, and medical tourism support. Provided bilingual guidance and direct coordination with dentists, doctors, and promoters.

Managed approximately 20 inbound calls daily and completed outbound lists of about 50 patients weekly. Scheduled around 5 weekly appointments for international patients, coordinating dental and surgical procedures. Oversaw logistics including hotel bookings, transportation, and medical tourism support. Provided bilingual guidance and direct coordination with dentists, doctors, and promoters.

Managed payroll, recruitment, and invoicing using Contpaqi. Designed promotional materials and updated website content. Coordinated administrative processes and supplier management.

Monitored logistics operations via GPS and ensured timely deliveries. Handled billing, leave requests, and operator records. Designed and sent marketing campaigns and mass emails.