Simera Professional Key (SPK)

Valeria Estefania R

Honduras

Account Executive

$ 1,850-$ 2,100/month

8 yrs exp

Dedicated and customer-focused Logistics Specialist with 6 years of experience resolving complex customer service and logistics issues. Skilled in communication, problem-solving, and coordinating supply chain operations to ensure seamless service and customer satisfaction. Passionate about integrating customer support and logistics expertise to enhance efficiency and maintain high-quality standards. Committed to professionalism, integrity, and continuous improvement to achieve both company and p…

Skills

  • Communications
  • Customer Service
  • Microsoft Excel
  • Microsoft Project
  • Microsoft Word
  • Negotiation
  • Teamwork
  • Time Management
  • CRM Software
  • MS Software
  • TeamWorks
  • TMW Software
  • Communication
  • Team Work
  • Comunicación
  • comunication
  • Customer service skills
  • costumer service
  • Communicative
  • Customer Service Rep
  • Problem Solver
  • Good Communication
  • Customer Service Chat
  • Communication
  • Customer Service

Valeria Estefania R

Honduras

Account Executive

$ 1,850-$ 2,100/month

8 yrs exp

Dedicated and customer-focused Logistics Specialist with 6 years of experience resolving complex customer service and logistics issues. Skilled in communication, problem-solving, and coordinating supply chain operations to ensure seamless service and customer satisfaction. Passionate about integrating customer support and logistics expertise to enhance efficiency and maintain high-quality standards. Committed to professionalism, integrity, and continuous improvement to achieve both company and p…

Skills

  • Communications
  • Customer Service
  • Microsoft Excel
  • Microsoft Project
  • Microsoft Word
  • Negotiation
  • Teamwork
  • Time Management
  • CRM Software
  • MS Software
  • TeamWorks
  • TMW Software
  • Communication
  • Team Work
  • Comunicación
  • comunication
  • Customer service skills
  • costumer service
  • Communicative
  • Customer Service Rep
  • Problem Solver
  • Good Communication
  • Customer Service Chat
  • Communication
  • Customer Service

Account Executive

Empire Telecom
September 2023 - present

Serve as friendly first point of contact for customer inquiries via live chat, email, and telephone. Engage with customers to understand needs, resolve issues, and answer product questions. Develop collaborative partnerships with customers and internal business partners to successfully solve complex problems.

Freelance Dispatcher

Diesel Transport LLC (Remote)
October 2022 - August 2024

Negotiate rate with brokers for load, maintain drivers on the road and make sure loads are delivered as required on BOL. Submit all paperwork to banking company and making sure payment is done to trucking company. Keep track of working hours from each driver and miles driven.

Logistics Planner

CIC Logistics
January 2022 - August 2022

. Ensure customer's trucks are always on route, minimizing deadheads and maximizing truck space to the best paying loads on the market applying negotiation skills with brokers.

Logistics Planner

CIC Logistics
January 2022 - September 2022

Ensure customer’s trucks are always on route, minimizing deadheads and maximizing truck space to the best paying loads on the market applying negotiation skills with brokers.

Customer Service Engineer

Empire of Honduras
April 2018 - January 2022

. Ensure the continuous improvement of the quality of the products delivered meeting the customer's requirements.

Customer Service Engineer

Empire of Honduras
April 2018 - January 2022

Ensure the continuous improvement of the quality of the products delivered meeting the customer’s requirements.

Smart Scores

Communication
80
Role Fit
90
Loyalty
80
Adaptability
70
Problem-solving
70

Smart Skills

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