• Worked with an account base of more than 200 mid-market and enterprise customers across the continent and beyond which represented over $800K USD of monthly revenue • Responsible for over 1K SMB, mid-market and enterprise accounts which represented over $650k USD of monthly revenue • Handled all onboarding, growing, adoption, NPS, retention and churn prevention • Accountable for designing, planning and overseeing the annual training and certification plan for the Latam Customer Success Managers & System Engineers(Lead Techs)

• Accountable for developing, leading, implementing and supervising of the post-sales and customer experience digital marketing yearly strategies • Managed and oversaw the overall CRM, Customer Success, Service Delivery, Customer Service and Technical Support strategies, operations and resources of a company • Served as Head liaison between stakeholders and customers • Responsible for customer retention, NPS, portfolio adoption, installed customer base growth and churn prevention plans