Started in customer service, resolving inquiries and providing empathetic and effective solutions. Promoted to Health and Security, handling sensitive cases ensuring compliance with internal protocols. Advanced to remote technical support, assisting employees with troubleshooting, system configurations, and access issues in a remote work environment.

Provided drivers with accurate routes and real-time troubleshooting, ensuring efficient logistics. Acted as a communication bridge between drivers and customers facing language barriers. Maintained high service standards and fast response times in a fully remote environment.