Managed executive scheduling, client communication, and inbox management in English and Spanish. Streamlined task tracking with Trello & Google Workspace, improving project follow-ups by 30%. Conducted research, data entry, and CRM updates with accuracy and confidentiality. Supported remote operations across multiple time zones.

Delivered bilingual customer support for U.S.-based clients, handling 80+ calls daily. Resolved technical and administrative issues with 95% first-contact resolution rate. Applied empathy and confidentiality in sensitive client cases, consistently meeting KPI targets.

Managed overall administrative operations, internal processes, and institutional procedures. Drafted formal documents, executive reports, minutes, and internal/external communications. Coordinated with providers, clients, and government entities for legal processes, contracts, and events. Supervised budgeting and financial monitoring.