Managed and prioritized the CEO’s calendar using advanced scheduling platforms, aligning board meetings, cross-departmental sessions, and strategic events with organizational objectives to maximize executive productivity. Oversaw and triaged high-volume communications via email, Zoom, and internal channels, drafting clear and professional responses. Acted as the primary liaison for executives, stakeholders, and external partners to maintain seamless information flow. Coordinated complex projects and international travel arrangements, handling itineraries, vendor communications, and event logistics to ensure smooth execution and alignment with operational timelines.

Managed daily attendance and academic records using structured tracking systems, ensuring accurate documentation to support student performance monitoring and compliance with operational procedures. Created, scheduled, and optimized social media content across multiple platforms, maintaining brand consistency and increasing audience engagement while aligning with organizational communication goals. Responded to inquiries regarding courses, schedules, and tuition via email, chat, and social platforms. Coordinated with the Language Director to arrange schedules, class logistics, and timely updates for students.

Handled large volumes of inbound service and account-related calls, delivering clear solutions and positive customer experiences while maintaining compliance with company service standards. Built rapport with clients to address concerns and explore tailored solutions. Negotiated service adjustments that supported customer loyalty and aligned with business objectives. Maintained accurate CRM records, analyzed customer data for service improvement opportunities, and collaborated with colleagues to implement strategies that strengthened retention efforts.

Developed and delivered onboarding programs for new hires, ensuring smooth integration into company culture, clear understanding of policies, and readiness to meet performance expectations. Created and presented training materials on customer service protocols, communication scripts, and compliance requirements to ensure consistency with industry and organizational standards. Provided coaching, guidance, and structured feedback to new employees, promoting skill development, policy adherence, and performance improvement.

Responded to customer inquiries with precision, leveraging product knowledge to ensure satisfaction. Utilized CRM software to document interactions, ensuring accurate records and effective follow-ups. Managed key performance targets, analyzing KPIs to align service with customer needs.