Cold calling potential customers to provide trucking services including LTL, FTL and drayage. Worked as a team to reach goals and helped agents improve daily performance. Provided sales reps potential shippers to become new customers.

Supported United Healthcare by assisting elders enrolled in Medicare. Addressed inquiries related to Medicare cards, preferred doctors, and general benefit questions. Processed payments on behalf of the customers.

Offered medical insurance options to individuals already enrolled in Medicare Part A and B. Provided quotes for coverage and transferred interested individuals to sales agents.

Called truck drivers to remind them to track loads via GPS. Provided technical support with tracking systems. Logged call outcomes and helped drivers with concerns regarding loads or tracking systems.

Scheduled medical insurance appointments with sales agents for individuals interested in enrolling and seeking advice on suitable insurance options.