Simera Professional Key (SPK)

Kirfy J

Dominican Republic

Sales Developer Representative

$ 2,700/month

10 yrs exp

Passionate B2B Sales Representative with a strong background in Customer Service/Support, technical support and client relationship management. Skilled at handling diverse customers’ needs, building long-term partnership and driving business growth. Bilingual in English and Spanish with Proven adaptability in international markets. Experienced in managing clients expectations, generating new business opportunities, and providing personalized solutions that enhance customer satisfaction

Skills

Business Development
Copywriting
Customer Relationship Management
Customer Service
Customer Support
Demand Generation
E-Commerce
Facebook Ads
Google Ads
Google Apps
Lead Generation
New Business Development
Problem Solving
Sales Management
B2B Sales
B2C Sales
Domain Management
Google AdMob
Google Adwords
Lead Generator
Media Buy
Retail Management
Tik Tok Ads
YouTube Ads
Conversion Rate Optimization
E-commerce SEO
SEO Copywriting
Client Relationship Management
Media Buying
Technical Troubleshooting
Conflict Resolution
Written Communication
Complaint Resolution
Conversion Rate Optimization (CRO)
Problem-Solving
Email Management
Ad Creative Testing
Ad Copywriting
Candidate Relationship Management (CRM)
English
english|
IT Support
Problem-Solving and Conflict Resolution
Ecommerce
TikTok Ads
English
Business Development Rep
Customer Service Rep
Supportive
● Customer Relationship Management
Probelm Sloving
Client Relationship Management,
Problem-Solving
Client Liaison & Communication
Customer Service Chat
Problem-Solving:
Problem-Solving
Customer Service
Customer services
Problem-solving.
Project Management & Client Communication
customer service,
Customer Service Agent
Mailbox Management
Client Communication
Supplier Relationship Management
Lead Generation
Techinal Troubleshooting
Relationship Managment
Tecnhical Troubleshooting
Bilingual Customer Support
Client-Facing Communication
Problem Solving & Conflict Resolution
Sales Representative
Problem - solving
Relationship management
B2B Sales & Client Relationship Management
customer suport
Client/ Customer Support
Email management and online communication
Email management and online communication
buisness development
Customer Service
B2B / B2C Sales & Client Relationship Management
Client Onboarding & Relationship Management
• Lead Generation
Client Communication
Sales & Lead Generation
Customer service representative
Copy writing
Business Develpment

Kirfy J

Dominican Republic

Sales Developer Representative

$ 2,700 /month

10 yrs exp

Skills

Business Development
Copywriting
Customer Relationship Management
Customer Service
Customer Support
Demand Generation
E-Commerce
Facebook Ads
Google Ads
Google Apps
Lead Generation
New Business Development
Problem Solving
Sales Management
B2B Sales
B2C Sales
Domain Management
Google AdMob
Google Adwords
Lead Generator
Media Buy
Retail Management
Tik Tok Ads
YouTube Ads
Conversion Rate Optimization
E-commerce SEO
SEO Copywriting
Client Relationship Management
Media Buying
Technical Troubleshooting
Conflict Resolution
Written Communication
Complaint Resolution
Conversion Rate Optimization (CRO)
Problem-Solving
Email Management
Ad Creative Testing
Ad Copywriting
Candidate Relationship Management (CRM)
English
english|
IT Support
Problem-Solving and Conflict Resolution
Ecommerce
TikTok Ads
English
Business Development Rep
Customer Service Rep
Supportive
● Customer Relationship Management
Probelm Sloving
Client Relationship Management,
Problem-Solving
Client Liaison & Communication
Customer Service Chat
Problem-Solving:
Problem-Solving
Customer Service
Customer services
Problem-solving.
Project Management & Client Communication
customer service,
Customer Service Agent
Mailbox Management
Client Communication
Supplier Relationship Management
Lead Generation
Techinal Troubleshooting
Relationship Managment
Tecnhical Troubleshooting
Bilingual Customer Support
Client-Facing Communication
Problem Solving & Conflict Resolution
Sales Representative
Problem - solving
Relationship management
B2B Sales & Client Relationship Management
customer suport
Client/ Customer Support
Email management and online communication
Email management and online communication
buisness development
Customer Service
B2B / B2C Sales & Client Relationship Management
Client Onboarding & Relationship Management
• Lead Generation
Client Communication
Sales & Lead Generation
Customer service representative
Copy writing
Business Develpment

Experience
Education

Sales Developer Representative

Oktaca SRL.

October 2022 - present

Identified potential customers, generated leads and created new opportunities into the sales pipeline for account executives. Scheduled meetings, handled objections and ensured leads sent to account executives were companies ready to become new clients. Ensured sales team met quarterly targets.

B2B Sales Representative

Alorica/Samsung Electronics Canada

October 2018 - October 2022

Handled strategic business partner relations between Samsung’s enterprise products and the Canadian business market. Sold across key verticals (Office, Retail, Education, Hospitality). Built strong relationships with clients and channel partners to drive revenue growth. Assisted Samsung resellers with product solutions, specs, features, pricing and lead assignment based on product handled by their business nature.

Technical Support Specialist

Alorica/Samsung Electronics America

October 2017 - October 2018

Delivered remote troubleshooting and technical assistance to customers. Collaborated with internal teams to resolve customer challenges efficiently. Provided product knowledge and guided customers in adopting solutions.

Bilingual Customer Service Representative

Alorica/MLB.com

October 2016 - October 2017

Provided customer support in both English and Spanish, handled high-volume inquiries with professionalism and efficiency. Assisted fans and clients with account, billing, and service-related issues.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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