Managed strategy, personnel, and production on a 2-million USD portfolio for SLTCAD’s main customer, a leading semiconductor chip and computer manufacturer. Connected and collaborated with cross-functional teams to ensure common understanding and focus on client outcomes. Managed program financials including budget and billability; identified cost-saving initiatives. Measured and reported on program health and growth potential. Mentored and led a team of 8, doubling team size after colleague departure. Achieved consistently high CSAT ratings.

Managed an LQA Program for a streaming giant with a 1.2M USD business size. Led 4 direct reports and managed 27 languages. Completed project risk analysis and mitigation. Supported sales with project delivery solutions. Controlled project budgets and cost tracking. Organized and monitored project team work ensuring compliance with standards. Provided regular reports and feedback on project progress and KPIs. Monitored client satisfaction and took improvement actions. Trained and coached junior project managers. Conducted on-site QBR presentations every 6 months.

Partner Coordinator: Identified, qualified, contracted, and developed freelance partner solutions aligned with business requirements. Tested and qualified resources with Quality Department. Language Lead: Supervised language quality assurance of translation teams per QA metrics. Acted as single point of contact for terminology support and project queries. Administrative Analyst: Provided data entry and admin support; coordinated billing and payment schedules. Test Lead: Validated defects, verified fixes, assigned priorities, and performed QA to meet customer requirements and deadlines.