• Tested and supported POS system across various devices and platforms. • Deployed updates and bug fixes within the company’s GCC environment. • Analyzed software requirements to prepare test cases and scenarios.

• Led a back-office automation project integrating Microsoft Dynamics 365 CE workflows, using Leapwork to design and maintain robust automated test flows aligned with business logic and requirements and implemented automation tests to reduce regression testing time by 40%. • Supported cross-functional integration testing efforts for seamless delivery of software solutions within the back-office ecosystem. • Developed end-to-end automated test suites with an 85%+ pass rate, significantly reducing regression time and improving release confidence. • Monitored nightly test executions; triaged defects and collaborated with developers and stakeholders to ensure timely resolution and documentation. • Actively participated in Agile ceremonies including sprint planning, retrospectives, and daily stand-ups while aligning with EST-based teams. • Collaborated with cross-functional teams to define, document, and track bugs through JIRA. • Documented QA automation standards, processes, and lessons learned in a centralized QA Wiki to ensure knowledge sharing and onboarding consistency. • Maintained test coverage across unit, integration, and functional layers using a mix of Leapwork, Cypress, and manual validation when required.

• Developed and maintained company web application codebase. • Documented code changes and participated in feature QA and internal testing. • Worked closely with QA team to ensure feature delivery with minimal bugs.