• Performed BIOS validation and functional testing for client-server platforms, ensuring system stability and compliance with Intel’s quality standards. • Configured and maintained Windows and Linux servers (RedHat, CentOS, Ubuntu), optimizing performance and reliability. • Conducted advanced data analysis and hardware debugging to identify root causes of system issues. • Ran automated tests, reducing execution time and improving efficiency.

• Delivered technical support for Microsoft Office 365, SAP, and corporate applications to global end-users. • Diagnosed and resolved Windows OS, Android, and iOS issues, minimizing downtime and maintaining high user satisfaction. • Managed incident tickets, ensuring accurate documentation and timely resolution. • Created and updated technical documentation, contributing to a centralized knowledge base.

• Monitored network and server infrastructure (Linux/Windows/SQL/AS400/Cisco), ensuring system availability and rapid incident response. • Implemented and maintained network monitoring tools such as Nagios and SolarWinds. • Conducted infrastructure security monitoring using QRadar (SIEM), identifying potential threats and escalating incidents as needed. • Provided administrative support and optimized NOC processes to improve operational efficiency.

• Delivered technical support for network and server administration, ensuring stable operations in a data center environment. • Managed web hosting infrastructure, including configuration and troubleshooting of hosted services. • Monitored data center operations and responded to incidents, reducing downtime and maintaining service continuity.