Build and maintain strong relationships with top clients, ensuring high satisfaction and effective communication. Analyze transit time data to identify inefficiencies, such as routing issues or scheduling conflicts, and develop action plans for improvement. Work closely with dispatch, operations, and suppliers to implement solutions for improved delivery efficiency. Lead regular MBRs with clients to review performance, discuss KPIs, and implement strategies for continuous improvement.

Monitored delivery routes in real-time to ensure timely and efficient delivery execution. Quickly identified and resolved issues such as delays, rerouting needs, and driver concerns to minimize disruptions and maintain schedules. Worked closely with operations, customer service, and logistics teams to ensure smooth delivery execution and swift problem resolution.

In charge of logistic and scheduling deliveries of high value furniture. Multitask, prioritize and manage time effectively. Have effective communication with different logistic departments.

Development and delivery of reports for external client. Management of confidential information. Management of chargeback transactions.

Respond promptly to customer questions. Obtain and evaluate all relevant information to handle inquiries about products and services. Management of Quality and Time Management metrics.

Ensure the superior performance of team members, against metrics, indicators, objectives of quality, etc. Support team members through coaching and skills development. Ensure that team members follow procedures, regulations and standards. Provide verbal and written reports, statistical, historical, financial, etc. Propose action plans for continuous improvement. Develop action plans based on the performance review and scheduling of sessions of feedback. Decision making to solve specific problems.

Plan, coordinate and direct highly motivated group members to pursue quality support to the services provided by the institution. Measure the performance of team members against specific metrics. Staff development and retention. Maintain a high sense of urgency to provide the highest customer service. Adhere to and demand adherence to the company's policies, regarding ethics, equality of employment.

Respond promptly to customer questions. Obtain and evaluate all relevant information to handle inquiries about products and services. Management of Quality and Time Management metrics.