Serve as the main point of contact for client accounts, ensuring smooth onboarding, proactive support, and ongoing satisfaction. Provide tailored guidance on product usage, helping clients maximise value and achieve desired outcomes. Monitor client accounts for compliance with company policies and regulatory requirements, conducting KYC/AML checks where necessary. Coordinate with internal teams to address client needs, resolve technical or operational issues, and recommend process improvements. Track and analyse customer feedback to identify upsell/cross-sell opportunities and enhance the customer experience.

Managed high-volume customer accounts, resolving payment issues and delivering solutions-focused debt recovery support. Negotiated sustainable repayment plans in line with FCA regulations, maintaining a customer-first approach. Upsold repayment solutions and advised on alternative payment methods to improve recovery outcomes. Maintained accurate records in CRM systems, enabling efficient follow-ups and performance tracking.

Act as the first point of contact for client inquiries, delivering prompt and effective resolutions. Handle customer support via phone, email, and chat, ensuring a consistent and professional approach. Gather and analyse customer feedback to inform service improvements and product enhancements. Coordinate schedules, manage correspondence, and support operational tasks for executives.

Provided empathetic, professional support to customers in arrears, guiding them through repayment options. Ensured full compliance with data protection and financial regulations during all customer interactions. Identified opportunities to promote additional services and repayment solutions to meet customer needs. Consistently met and exceeded individual and team customer satisfaction targets.

Supported legal operations, managing client relationships and ensuring regulatory compliance. Coordinated permit and licence applications while maintaining accurate legal documentation. Facilitated smooth communication between clients, legal teams, and government agencies.

Delivered corporate legal advisory services, contract negotiation, and dispute resolution. Developed and maintained strategic relationships with corporate clients and regulatory authorities.