Led the continuous improvement of software quality for web and mobile applications, working closely with development teams in a Scrum environment. Designed and executed comprehensive test plans, as well as manual and automated test cases. Validated the quality of mobile applications for field sales management, used by a sales force exceeding 5,000 sellers. Actively participated in project documentation and incident management, using Confluence and Jira.

Analyzed functional requirements and user stories to create detailed test cases in Jira. Built and executed requirement matrices and automation scripts on platforms like Selenium, Appium, and JMeter, using Intellij as IDE. Provided technical support in the execution and automation of test cases, and participated in workshops with clients to define functional requirements. Contributed to the excellence of Banco do Brasil's digital banking platform, a solution used by over 70 million individual customers.

Supervised front desk operations in a 5-star hotel, managing a team and ensuring compliance with the highest customer service standards. Applied proactive incident resolution skills and coordination between departments, demonstrating adaptability and leadership capability.