Simera Professional Key (SPK)

Jairo E

Honduras

QA Analyst in Outbound Sales and Retention Team

$ 2,300/month

9 yrs exp

Skills

  • Communications
  • Customer Service
  • Multitasking
  • Teamwork
  • Technical Support
  • Quality Assurance
  • TeamWorks
  • Communication
  • Data Quality Assurance
  • Team Work
  • Comunicación
  • comunication
  • Multi-task
  • Customer service skills
  • costumer service
  • Communicative
  • Custumer service 70%
  • Multi-Tasking
  • Customer Service Rep
  • Data orginization
  • Good Communication
  • Customer Service Chat
  • Communication
  • Customer Service
  • Customer services
  • Communication.
  • multi tasking
  • customer service,
  • Team Work
  • Communication Tools
  • Sales Operations & Analytics
  • Teamworker
  • Customer Service
  • Communication

Jairo E

Honduras

QA Analyst in Outbound Sales and Retention Team

$ 2,300 /month

9 yrs exp

Intro Video

Skills

  • Communications
  • Customer Service
  • Multitasking
  • Teamwork
  • Technical Support
  • Quality Assurance
  • TeamWorks
  • Communication
  • Data Quality Assurance
  • Team Work
  • Comunicación
  • comunication
  • Multi-task
  • Customer service skills
  • costumer service
  • Communicative
  • Custumer service 70%
  • Multi-Tasking
  • Customer Service Rep
  • Data orginization
  • Good Communication
  • Customer Service Chat
  • Communication
  • Customer Service
  • Customer services
  • Communication.
  • multi tasking
  • customer service,
  • Team Work
  • Communication Tools
  • Sales Operations & Analytics
  • Teamworker
  • Customer Service
  • Communication

QA Analyst in Outbound Sales and Retention Team

Simplex Group
February 2022 - present

Assigned leads, quotes, and sales opportunities. Presented sales, penetration, and collections (accounts receivable) reports.

Customer Service Representative and Sales Team Member

Collective Solution
March 2020 - September 2022

Worked as customer service representative and part of sales team.

Dispute and Audit Team Member

Allied Global
September 2017 - September 2019

Reviewed evaluations disputed by all sites. Audited and provided feedback to QAI representatives.

Quality Assurance International (QAI) Evaluator

Allied Global
September 2017 - September 2019

Evaluated performance and provided feedback to customer service representatives in Honduras site and other countries.

Customer Service and Technical Support Representative

Allied Global
September 2015 - September 2016

Provided customer service and technical support.

Smart Scores

Communication
80
Role Fit
90
Adaptability
60
Problem-solving
60

Smart Skills

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