Oversaw operations of 200+ short & long-term Airbnb rental properties, achieving 95% tenant satisfaction and reducing turnover errors by 15% through effective follow-up. Directed cross-functional vendor teams to deliver property maintenance and upgrades under budget, improving operational efficiency by 18%. Implemented process improvements using DMAIC, cutting repair cycle times by 25% and boosting unit readiness.

Coordinated 30+ property-related digital launches (websites/marketing), aligning branding with leasing goals and maintaining a 95% on-time delivery rate. Streamlined operational handoffs, reducing inefficiencies by 30% and improving owner communication.

Managed compliance protocols across multiple accounts, ensuring 100% audit readiness for property-related vendor contracts. Introduced 6-Sigma initiatives that reduced error rates by 32%, strengthening tenant communication and reporting accuracy.

Built coaching strategies that improved employee performance by 40%, directly impacting tenant service delivery. Partnered with leadership to improve retention strategies, reducing staff turnover by 15% in high-demand roles.

Supervised a team of 7 analysts overseeing operational compliance and reporting, improving process adherence and boosting satisfaction ratings by 20%. Enhanced SOP enforcement, reducing service escalations and increasing customer trust.