Simera Professional Key (SPK)

Andre L

Brasil

IT Specialist (Freelance)

$ 2,600-$ 3,600/month

7 yrs exp

Hi, I’m André Luiz, and I believe I can be a great fit for your team. I’ve worked for over two years as a Customer Support Engineer at a global SaaS company, providing 24/7 support for digital communication tools like Email, SMS, and WhatsApp. I’m used to solving complex technical issues, working directly with development teams, and ensuring customer satisfaction in high-pressure environments. Tools like Jira, Zendesk, Slack, and Discord are part of my daily workflow, and I genuinely enjoy help…

Skills

  • productive
  • Management
  • customer suport
  • hr support
  • IT troubleshooting

Andre L

Brasil

IT Specialist (Freelance)

$ 2,600-$ 3,600/month

Part Time: $ 1,750/month

7 yrs exp

Hi, I’m André Luiz, and I believe I can be a great fit for your team. I’ve worked for over two years as a Customer Support Engineer at a global SaaS company, providing 24/7 support for digital communication tools like Email, SMS, and WhatsApp. I’m used to solving complex technical issues, working directly with development teams, and ensuring customer satisfaction in high-pressure environments. Tools like Jira, Zendesk, Slack, and Discord are part of my daily workflow, and I genuinely enjoy help…

Skills

  • productive
  • Management
  • customer suport
  • hr support
  • IT troubleshooting

IT Specialist (Freelance)

AKM Informatics
October 2024 - November 2024

Performed Tech Support Specialist tasks and attended clients' demands.

Customer Support Engineer

Infobip
March 2021 - October 2023

Provided 24/7 support to customers worldwide for SaaS Digital Communications products focused on Email, SMS and Whatsapp traffic. Resolved complex technical product/platform issues, coordinated with internal technical resources, scaled product processes and procedures, tracked product activities and backlog, created product documentation, collaborated with meta-teams, tracked product roadmap and communicated priorities with development team. Troubleshot delivery/encoding issues, assisted with HTTP API integration, cooperated with suppliers and operators, ensured SLA compliance, participated in Incident Management, worked on cross-team projects, mentored junior personnel, performed account updates and customisations including chatbots and message flows, provided technical information on all products.

Technical Support

MegaMedia Group
April 2020 - January 2021

Maintained company radios, TVs and menu boards remotely via Logs systems. Managed face-to-face technical assistance when required and provided technical support via SAC, 0800 and Whatsapp.

Technician

DeltaE Tecnologia da Cor
June 2016 - March 2020

Managed entire technical department including internal computer control, network management/filtering, computer maintenance, stock control, database management, maintenance of graphic industrial/proof printers, calibration and colour management for printing industries throughout Brazil. Provided technical support to customers for software such as GMG Colorproof, Matchprint and EFI.