Conduct daily outreach to wedding venues via cold calls (150+), emails (100+), and SMS, driving interest in Breez It's platform and scheduling product demos with Account Executives. Successfully schedule 2–3 qualified appointments per day and consistently close 50+ attended demos per month, contributing to revenue and partnership growth. Build and nurture venue relationships to promote platform adoption and generate recurring business opportunities for clients. Collaborate closely with sales leadership to refine messaging, improve conversion rates, and optimize pipeline performance.

Handled a high volume of 100+ daily inbound and outbound calls, assisting clients with resort reservations and actively promoting vacation ownership (timeshare) packages across premier destinations including the U.S., Hawaii, and Cabo San Lucas. Conducted targeted lead generation via email outreach, nurturing prospects and driving qualified interest in vacation packages. Maintained a strong 1-in-3 close rate, achieving a 70%+ monthly conversion rate and consistently exceeding sales goals. Coordinated site tour attendance and presentation participation, increasing customer engagement and improving package close rates. Recognized for strategic communication, persuasive selling, and ability to convert high-touch interactions into successful deals.

Led a team of 20 customer service agents on a daily basis, providing hands-on support, performance tracking, and real-time coaching to ensure consistent achievement of monthly KPIs. Oversaw day-to-day operations, including call quality monitoring, performance reviews, and workflow optimization, to maintain high service standards and team efficiency. Delivered personalized coaching to help agents meet individual targets, improve call handling, and boost customer satisfaction. Acted as the primary point of contact between frontline staff and management, ensuring alignment on goals, reporting, and continuous improvement strategies. Played a key role in driving team productivity and accountability, fostering a culture of excellence and collaboration.

Provided technical support to customers by troubleshooting issues related to internet, cable, and phone services through live calls and step-by-step visual guides. Diagnosed and resolved connectivity and hardware problems, ensuring minimal service disruption and high customer satisfaction. Delivered clear, user-friendly instructions to non-technical users, enhancing first-call resolution rates. Maintained accurate logs of support interactions and escalated complex issues when necessary to ensure timely resolutions.

Started as a Business Development Representative, driving outreach efforts to promote credit card processing and Point of Sale (POS) solutions to retail and hospitality businesses. Proactively generated leads independently using tools such as LinkedIn, Google Maps, Yelp, and client referrals, targeting high-potential businesses for outbound engagement. Executed 300–500 cold calls and sent 150+ personalized outreach emails daily, consistently scheduling 5+ verified appointments per day. Achieved a monthly average of 30+ closed deals, exceeding performance targets and contributing directly to the company’s growth. Promoted to Sales Team Lead, where I led and supported a team of 10 BDRs, delivering coaching, performance reviews, and process improvements to boost team output. Helped refine outreach strategy and lead qualification, enhancing overall conversion rates through data-informed decisions and consistent pipeline management.

Provided inbound customer support for appliance repair services, efficiently troubleshooting issues and scheduling technician visits. Promoted and upsold upgraded home warranty plans, focusing on value-added coverage options tailored to customer needs. Successfully sold comprehensive home warranty packages to new homeowners, covering key systems such as appliances, plumbing, electrical, and HVAC. Consistently exceeded sales targets while maintaining high customer satisfaction through clear communication and solution-oriented service. Developed a strong foundation in call center operations, customer relationship management, and persuasive sales techniques.