Develop portfolio of business partners throughout Jamaica, Trinidad & Tobago, and Rep. Dominicana. Maintain good relationships with existing business partners. Develop tailored strategies for each business partner.

Data entry, research, and upkeep of spreadsheets and database records. Monitor calls for quality assurance and customer service. Handle elevated customer service. Process customer sales, refunds, and returns. Create and review sales reports. Manage daily administrative tasks. Support project management by tracking deadlines and enhancing team communication. Assist in recruiting top talent.

Identify operational opportunities and risks to improve business practices. Create daily task lists to standardize processes. Help create policies to improve efficiency. Assist in training new employees. Set targets to ensure organizational strategies deliver expected outcomes. File, store, and retrieve corporate documents. Schedule appointments, take minutes, process paperwork, organize meetings, and distribute emails. Prioritize projects and manage time effectively.

Seek and bring new accounts. Act as main contact for accounts. Train new sales representatives. Attend quarterly business reviews with senior management. Plan improvements for logistics. Build relationships with vendors. Conduct continuous improvement calls and strategy meetings.

Help project the firm’s image through relationships with clients, staff, vendors, and the media. Develop and evaluate client surveys to identify strengths and weaknesses of firms to gauge client satisfaction, concerns, and expectations. Track referral sources of new business and maintain positive relations. Maintain the firm’s internet presence through print materials, websites, and online directories. Organize speaking engagements, seminars, conferences, and continuing legal education classes. Develop new products and services including market strategies and pricing plans. Prepare product pitches and presentations to prospective clients and investors.

Monitor, analyze, and manage key sales indicators. Lead and develop sales team including new hire training. Implement sales action plans and strategies. Integrate partnerships with third-party programs. Set and track sales quotas and performance metrics. Provide ongoing support and develop strategies to improve staff performance.