Simera Professional Key (SPK)

Fabian A

Costa Rica

Credit Report Support Representative

$ 1,900/month

7 yrs exp

Skills

Customer Service
Problem Solving
Kustomer
Ticketing System
Technical Troubleshooting
Ticketing Systems
Problem-Solving
IT Support
SaaS Support Specialist
Customer service skills
costumer service
problem sloving
Custumer service 70%
Customer Service Rep
Supportive
Technical troubleshooting experience
Problem-Solving
Customer Service Chat
Problem-Solving:
Problem-Solving
Customer Service
Customer services
Problem-solving.
customer service,
Techinal Troubleshooting
Tecnhical Troubleshooting
Problem - solving
Technical Communication
IT support specialist
Customer Service
Customer service representative
Client Support Specialist

Fabian A

Costa Rica

Credit Report Support Representative

$ 1,900 /month

7 yrs exp

How you use AI

Skills

Customer Service
Problem Solving
Kustomer
Ticketing System
Technical Troubleshooting
Ticketing Systems
Problem-Solving
IT Support
SaaS Support Specialist
Customer service skills
costumer service
problem sloving
Custumer service 70%
Customer Service Rep
Supportive
Technical troubleshooting experience
Problem-Solving
Customer Service Chat
Problem-Solving:
Problem-Solving
Customer Service
Customer services
Problem-solving.
customer service,
Techinal Troubleshooting
Tecnhical Troubleshooting
Problem - solving
Technical Communication
IT support specialist
Customer Service
Customer service representative
Client Support Specialist

Experience
Education

Credit Report Support Representative

Experian

October 2023 - June 2025

Assisted customers in resolving discrepancies on credit reports with clear, step-by-step explanations. Delivered bilingual support in English and Spanish, ensuring high customer satisfaction.

Network Operation Center (NOC) Monitoring Agent

Nearlinx

February 2022 - October 2023

Monitored networks (ICMP, routing, packet loss) and managed alarm acknowledgments. Assisted customers with internet connectivity issues and escalated complex cases. Performed basic troubleshooting on Cisco routers, switches, and Polycom phones.

Customer Service Technical Support Representative

Amazon

February 2019 - January 2022

Provided technical support for Fire TV, Prime Video, Kindle, and streaming devices. Assisted customers with gaming (Prime Gaming, Luna, Twitch) and account services. Delivered clear explanations to non-technical users for setup and troubleshooting.

Technical Customer Service Representative

CSS Corp

August 2018 - January 2019

Provided remote support for iOS and macOS devices. Assisted with hardware/software troubleshooting and network setup (Cisco, Polycom). Performed Layer 1 diagnostics and customer guidance.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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