● Designed and deployed end-to-end RPA solutions using UiPath and Power Automate, automating complex workflows across finance, HR, and logistics, resulting in a 40% reduction in manual effort and accelerating process turnaround times by 35%. ● Developed scalable Power Automate workflows and Power Apps interfaces to streamline approval processes, data collection, and reporting, integrating with Microsoft 365 (Teams, SharePoint) and reducing operational delays by 50%. ● Engineered Python scripts for data extraction, transformation, and API integrations, enhancing legacy system compatibility and reducing data-processing errors by 30%. ● Led Agile teams using Scrum/Kanban methodologies, delivering 15+ automations within deadlines while maintaining stakeholder satisfaction through iterative feedback loops and sprint reviews. ● AI agents development using LangChain. ● Collaborated with cross-functional stakeholders to define automation roadmaps, align technical solutions with business goals, and document process requirements (SDD/PDD) for audit readiness. ● Mentored junior developers on UiPath best practices, reusable components, and exception handling, improving team productivity by 20% and standardizing coding practices.

● Owned, investigated, and resolved complex technical issues for customers, acting as an advisor and collaborating within and across teams. Leveraged advanced troubleshooting tools and practices to deliver optimal solutions. ● Led community-building initiatives with peer delivery roles, sharing knowledge through readiness programs, technical coaching, and mentoring. ● Enhanced technical and professional proficiency through continuous training, enabling the resolution of intricate customer issues efficiently. ● Engaged with Microsoft Engineering and Supportability teams to investigate potential product defects, contributing to the development of automation techniques and diagnostic tools for product improvements. ● Worked with a diverse customer base, including small development shops, ISVs, and Fortune 500 companies, providing accurate information and resolving technically challenging and high-impact problems. ● Analyzed complex programming issues and developed precise solutions to meet developer needs. ● Communicated with developer customers through various channels, including telephone, email, and GitHub, ensuring clear and effective resolution of issues. ● Participated in case review meetings to share knowledge with fellow engineers, fostering the development of efficient customer solutions. ● Identified and reported software bugs and customer suggestions, acting as a liaison to internal development teams and advocating for product improvements to alleviate customer pain points. ● Assisted teams across developer organizations in monitoring new incoming cases, meeting SLAs for critical cases, and ensuring smooth transitions to appropriate teams for resolution.

● Delivered courses in systems engineering, programming basics, and project management, receiving consistently high student evaluations. ● Developed comprehensive curricula and course materials for programming languages including Java, C#, and Python, ensuring alignment with industry standards and best practices. ● Collaborated with IT departments to integrate real-world projects into coursework, enhancing practical learning and application of theoretical concepts. ● Taught foundational courses in programming and IT project management to undergraduate students, emphasizing hands-on learning and practical application. ● Utilized Agile methodologies, including Scrum and Kanban, in classroom projects to simulate real-world software development environments. ● Coordinated and supervised student projects, guiding teams through the project lifecycle from conception to delivery. ● Participated in curriculum development committees, contributing to the modernization and enhancement of the systems engineering program.

● Designed and developed enterprise-level applications using UiPath and Python, contributing to a 40% improvement in system performance and helping for increasing the strategic development. ● Participated in code reviews and implemented best practices for coding standards and documentation. ● Led cross-functional Agile teams through Scrum and Kanban frameworks to deliver high-quality software solutions. ● Implemented continuous integration and continuous deployment (CI/CD) pipelines, enhancing development workflow and reducing deployment times by 25%. ● Coordinated with stakeholders to define project requirements, scope, and deliverables, ensuring alignment with business objectives. ● Facilitated Scrum ceremonies and maintained Kanban boards to optimize team productivity and transparency. ● Mentored junior developers in UiPath, fostering a collaborative and growth-oriented team environment. ● Created and maintained detailed project documentation, including requirements, design specifications, and test plans. ● Collaborated with cross-functional teams to identify and resolve technical issues, enhancing system reliability and user satisfaction.

● Created and deployed automation solutions for various business processes, utilizing UiPath, Python, and ABBYY. ● Assisted in the transition from manual to automated processes, significantly reducing processing time and error rates. ● Conducted regular system maintenance and troubleshooting to ensure optimal performance of automation tools and scripts. ● Trained and mentored junior team members on RPA best practices and tools, fostering a culture of continuous improvement and innovation. ● Collaborated with IT and business units to identify and prioritize automation opportunities, driving strategic initiatives and process enhancements.

● Provided technical support for network infrastructure, focusing on layers two and three of the OSI model. ● Diagnosed and resolved network issues for external clients through remote connections, ensuring minimal downtime and optimal network performance. ● Conducted regular network monitoring and maintenance to proactively identify and address potential issues before they impacted client operations. ● Collaborated with clients to troubleshoot and resolve network-related problems, delivering prompt and effective solutions to maintain high levels of client satisfaction. ● Developed and implemented network configurations and changes to enhance performance, security, and reliability.