IT Support Specialist, I manage the onboarding and offboarding processes for employees across multiple organizations. My role focuses on configuring user accounts, setting up work profiles, and assigning specific permissions to ensure secure and efficient access to workplace systems. I work extensively with a wide range of SaaS applications, including Google Workspace, Microsoft 365, Slack, Intercom, Greenhouse, HubSpot, and more. By streamlining account setup and access management, I help new employees integrate smoothly into their roles while supporting teams with the tools they need to succeed.

• Monitored call interactions to ensure compliance with quality standards. • Provided feedback and coaching to improve customer experience. • Prepared performance reports and assisted in operational improvements.

• Managed and archived official documents in compliance with regulations. • Supported administrative processes and handled confidential information. • Assisted in data entry and process streamlining.

• Managed incoming calls and provided customer support. • Assisted with administrative tasks and documentation. • Coordinated schedules and supported daily office operations.