Served as an appointment setter and call support representative for Acadia Healthcare, specifically for their Comprehensive Treatment Centers providing outpatient services for individuals with opiate addiction. Handled a high call volume (500–900 calls daily), assisting patients and families with appointment scheduling, intake coordination, and general inquiries. Documented all call interactions accurately in the CRM system. Maintained and updated patient records and intake files. Collected and verified sensitive patient information while ensuring HIPAA compliance. Provided detailed information about treatment options, clinic schedules, and medication hours. Offered professional and empathetic support to individuals seeking recovery. Acted as the first point of contact, playing a critical role in ensuring a smooth, respectful, and informative onboarding experience for those beginning their treatment journey.

Preventive maintenance, dismantling of computers, necessary repair to give them proper functioning.

Filing different information from the administrative area, making photocopies, preparing different formats for the kitchen and concierge area, assistance in the preparation of contingency plans, assistance in recording information (e.g. vehicle mileage), preparation of calendars, assistance in the purchasing area, preparation of inventories, preparation of kitchen area programming, maintenance and repair of office equipment.