Content planning and management for social media, digital campaigns, and seasonal promotions. Coordination of strategic alliances with companies to offer exclusive corporate benefits. Personalized customer service through digital channels and follow-up on cases and requests. Organization of brand activations at trade shows and promotional events. Implementation of loyalty and reactivation strategies for inactive customers.

Supported the management of marketing strategies for different projects (news, soap operas, TVMAX). Assisted in the planning and execution of marketing campaigns. Assisted in the organization of events and promotional activities for the channel. Managed content for social media and digital platforms.

Provided advice and assistance to clients, paying attention to special needs or wishes. Responded to customer requests for company products, services, and information. Scheduled appointments to obtain repairs, deliveries, or returns. Tracked around 40 customer service cases and updated service software with customer information. Evaluated customer information to explore problems, develop potential solutions, and maintained high-quality service. Communicated with customers regarding account services, account statements, and balances. Clarified customer issues and determined the root cause of issues to resolve product or service complaints. Handled over 50 customer calls per day regarding discrepancies and concerns.

Managed schedules, coordinated internal communications, and handled confidential candidate documentation. Conducted group interviews with applicants, evaluating academic skills, social commitment, leadership, and intercultural openness based on UWC values. Prepared interview reports and collaborated in the decision-making process of the selection committee. Contributed to creating organized, inclusive experiences aligned with UWC’s global educational mission.

Provided advice and assistance to clients, paying attention to special needs or wishes. Responded to customer requests for company products, services, and information. Scheduled appointments to obtain repairs, deliveries, or returns. Tracked around 40 customer service cases and updated service software with customer information. Evaluated customer information to explore problems, develop potential solutions, and maintained high-quality service. Communicated with customers regarding account services, account statements, and balances. Clarified customer issues and determined the root cause of issues to resolve product or service complaints. Handled over 50 customer calls per day regarding discrepancies and concerns.