Supported onboarding and training of new users, ensuring seamless CRM adoption and reducing onboarding time. Provided customer support across channels, managed renewals and retention strategies. Delivered actionable product feedback and collaborated with technical teams to improve processes. Analyzed user data to inform customer journey optimization and CRM driven insights. Worked cross functionally with sales and product teams, adapting solutions based on stakeholder feedback.

Identified business opportunities in the IT, human resources, and consulting markets. Generated and developed relationships with new clients through calls, meetings, and presentations. Managed the entire sales cycle: from prospecting to contract closing. Prepared commercial proposals tailored to the client’s needs. Coordinated with internal teams (marketing, technology, consultants) to ensure proper implementation of the services offered. Met monthly and quarterly sales targets. Kept the CRM system updated with accurate information on clients and opportunities. Participated in networking events and commercial marketing activities.

Built and refined sales funnels from lead generation through conversion; aligned marketing efforts with sales targets. Developed promotional strategies and managed CRM driven campaigns. Identified new market opportunities and supported outreach and follow-up initiatives. Created sales tracking templates and generated regular performance reports. Oversaw marketing budget, campaign planning, and lead management systems.

Managed internal projects with cross-functional stakeholders. Led communication and status reporting, ensuring alignment and transparency. Streamlined project logistics, documentation, and evaluation processes. Promoted partnership development and process documentation best practices.

Managed staff, including recruiting, training, scheduling, and supervising. Handled customer complaints, ensuring needs were met and providing quick, efficient service. Controlled inventory, managed stock levels, and ensured adequate stock to meet customer demand. Communicated effectively with staff and customers, resolving conflicts and ensuring high levels of customer satisfaction.

Greeted customers, answered questions, and helped them find products. Shared product information, explained promotions, and demonstrated how products work. Maintained a clean, organized, and visually appealing sales floor, including restocking shelves, arranging displays, and ensuring product areas met merchandising standards. Received shipments, counted stock, and reported low stock or discrepancies. Monitored the sales floor, reported suspicious activity, and followed security policies. Handled customer complaints and returns in a professional manner. Created displays for merchandise. Collaborated with fellow team members to achieve sales targets, meet store goals, and contribute to a positive team environment, increasing in-store sales.