Simera Professional Key (SPK)

Nickolas R

Training Manager

$ 1,900/month

8 yrs exp

Training Manager and Account Management Specialist with 8+ years of experience designing learning strategies, managing corporate clients, and optimizing processes to improve performance and retention. Skilled in KPI analysis, client relationship management, and cross-functional coordination. Proactive, data- driven, and focused on delivering measurable results aligned with business goals

Skills

  • Client Relationship Management
  • IT Security

Nickolas R

Training Manager

$ 1,900 /month

8 yrs exp

Training Manager and Account Management Specialist with 8+ years of experience designing learning strategies, managing corporate clients, and optimizing processes to improve performance and retention. Skilled in KPI analysis, client relationship management, and cross-functional coordination. Proactive, data- driven, and focused on delivering measurable results aligned with business goals

Skills

  • Client Relationship Management
  • IT Security

Training Manager

Devsu Software
September 2023 - July 2025

Designed and implemented corporate training programs for technical and soft skills across multiple teams and seniority levels. Conducted Training Needs Analysis (TNA) and aligned learning plans with business objectives. Administered TalentLMS, managed content, tracked participant progress, and generated KPI-based impact reports. Oversaw training budgets, ensuring maximum efficiency and ROI. Analyzed program performance and optimized strategies based on feedback and metrics. Created engaging learning materials (videos, exercises, documentation) tailored to organizational needs. Collaborated with project management and client teams to deliver customized training solutions. Led continuous improvement initiatives, ensuring alignment with industry trends.

Key Account Manager

SPIRA
May 2023 - August 2023

Managed corporate accounts, building strong relationships and ensuring client satisfaction. Identified training needs and developed customized programs aligned with business goals. Delivered impact analysis through KPIs and strategic performance reports. Coordinated cross-functional teams to implement client-focused training solutions. Recommended service improvements and ensured alignment with market trends.

Training Coordinator

Grupo Kobsa
November 2022 - May 2023

Led Training Needs Analysis and designed the Annual Training Plan. Developed and supervised onboarding programs, ensuring smooth employee integration. Partnered with stakeholders to align training with organizational strategy. Established partnerships with academic and financial institutions for training programs.

Training Lead

Vivo Mobile
January 2022 - September 2022

Designed and executed training strategies for commercial and operational teams. Managed LMS Moodle, optimized content, and delivered performance reports. Measured training effectiveness through KPIs and adjusted programs accordingly. Supervised budgets and ensured alignment with brand standards.

Senior Trainer & Content Developer

Samsung Mobile – Manpower
January 2019 - December 2021

Designed and executed training strategies for commercial teams. Designed national training curriculum aligned with Samsung’s strategic goals. Implemented and administered Samsung+ LMS to streamline content delivery. Measured training impact via performance evaluations and feedback. Led and coordinated trainers to ensure quality execution.

Training Analyst

Konecta BPO
July 2018 - May 2019

Implemented onboarding and soft skills training for new employees. Designed training curriculum with progressive learning methodologies. Tracked KPIs to ensure program effectiveness.

Quality & Logistics Analyst

WK Import
January 2018 - May 2018

Managed quality control and international stock distribution. Developed monthly performance reports and optimized logistics processes.

Training Supervisor

MDY BPO
May 2016 - January 2017

Led onboarding and soft skills programs for new hires. Designed training materials aligned with organizational needs. Monitored KPIs to measure program impact on team performance.

Smart Scores

Communication
90
Role Fit
95
Adaptability
80
Problem-solving
70

Smart Skills

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