Resolved 95% of inquiries on first contact, increasing customer satisfaction. Collaborated with sales and tech teams to resolve high-priority issues. Proficient in CRM systems and client retention tools. Built long-term relationships through personalized client engagement.

Managed a diverse client base, achieving a 95% customer retention rate. Delivered onboarding sessions and product training. Conducted feedback collection and acted as a product advocate.

Increased product adoption by 30% through improved onboarding. Developed internal documentation and resources to enhance team efficiency. Analyzed customer feedback to identify service improvement areas.

Created social content to improve online visibility. Supported cross-functional teams on campaigns. Analyzed marketing metrics and suggested strategy refinements.

Developed lesson plans tailored to students' learning needs. Encouraged critical thinking and participation. Maintained communication with parents to support student progress.