Simera Professional Key (SPK)

Jorge L

Panama

Product Operations Manager

10+ yrs exp

Skills

  • Microsoft Excel
  • Microsoft PowerPoint
  • Inventor
  • Microsoft Exchange
  • Microsoft Power Apps
  • Microsoft Power Point
  • Panaya

Jorge L

Panama

Product Operations Manager

10+ yrs exp

Skills

  • Microsoft Excel
  • Microsoft PowerPoint
  • Inventor
  • Microsoft Exchange
  • Microsoft Power Apps
  • Microsoft Power Point
  • Panaya

Product Operations Manager

DRIJA International
October 2024 - June 2025

Implemented a supply and demand planning strategy based on inventory rotation (MOS) and sales targets, enabling more effective purchasing policies, improving forecast accuracy, and reducing excess inventory by 21%. Identified and cleared obsolete products, achieving a 71% reduction in EOL inventory within just eight months. Optimized regional inventory allocation, increasing distribution coverage by 30% and reducing stockouts. Led SKU codification, product categorization, and dashboard creation in Power BI, cutting manual analysis efforts by 40%. Oversaw goods receipt (GR) and inventory control processes, ensuring accurate and timely stock updates in coordination with purchasing and warehouse teams. Managed product lifecycle through phase-in and phase-out processes, improving rotation and clearing obsolete inventory from distribution channels.

Regional Product Manager

Samsung Electronics
July 2023 - September 2024

Developed sourcing strategies aligned with market needs to enhance product competitiveness and performance in key channels. Integrated regional SCM data to synchronize sales planning with inventory availability and commercial strategy. Led the full NPI (New Product Introduction) process, from forecasting to sell-out execution. Monitored regional sell-in performance for MX (Mobile Division), averaging $80–85M monthly in sales and managing a portfolio of ~450 SKUs (mobiles, tablets, accessories).

Regional Business Operations Manager

Samsung Electronics
March 2020 - June 2023

Led Billing, Order Fulfillment, and Logistics teams, implementing process improvements that reduced workload by 60%. Supervised end-to-end procurement operations, handling ~750 weekly POs, and ensuring alignment across sales, billing, and logistics. Ensured 98% order accuracy regionally, cutting manual errors by 25% through improved internal controls. Maintained over 90% traceability in SO-PO processes for direct shipments, significantly reducing logistics risks. Monitored aging inventory (>30 days) in the Colón Free Zone, generating alerts based on FIFO principles. Created and managed storage locations (virtual warehouses) based on ship-to destinations, segmenting inventory by client and overseeing ~142 storage locations across SELA (Central America, Ecuador, Caribbean, Venezuela, and Miami). Managed defective inventory, FOC, internal sales, rework, and damaged stock in the Colon Free Zone warehouse.

Regional Business Operations Supervisor

Samsung Electronics
January 2016 - February 2020

Ensured accuracy of inbound (GR) and outbound (GI) flows, securing on-time and accurate deliveries across the region. Analyzed and executed action-based orders, eliminating unsupported quantities and ensuring supply continuity per SCM/BP protocols. Coordinated shipment arrivals with forwarders and 3PLs, guaranteeing timely deliveries and minimizing disruptions. Oversaw warehouse operations: receiving, storage, picking, and dispatch. Worked with Samsung SDS to optimize SAP-CELLO-WMS functionality. Supervised regional port operations to mitigate logistical risks and avoid extra charges, aligning closely with Billing and AR teams.

Supply Chain Management Coordinator

Samsung Electronics
September 2014 - December 2015

Acted as Demand Planner and Buyer, making inventory-based decisions for five markets. Built strong relationships with Asian suppliers and internal stakeholders, ensuring a reliable supply chain and performance monitoring. Coordinated shipping instructions and monitored HAWBs to avoid delays, losses, or extra charges. Reported weekly sell-in (~$14M), proactively identifying credit or logistics risks. Managed logistics from PTY arrival through GR at the Free Zone warehouse, reducing billing risks. Handled changes to ship-to parties and HAWB corrections with DVS, Billing, and factory teams to meet business needs.

Sales Operations Specialist

NTN Bearing Corporation
December 2011 - September 2014

Managed monthly orders for Ecuador and the Caribbean, achieving 80%+ fulfillment through close coordination with inventory and supply teams. Proactively tracked backorders, generating detailed reports and working with Procurement to ensure timely replenishment. Coordinated logistics flow with warehouses, carriers, and clients to improve delivery times and service levels. Handled a portfolio of over 1,000 SKUs, ensuring timely availability through collaboration with purchasing, sales, and logistics teams.

Smart Scores

Communication
90
Role Fit
90
Adaptability
85
Problem-solving
85

Smart Skills

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